Information Technology Support Specialist

Job Summary

We are seeking a motivated Level 1 IT Support Specialist to join our IT team. This entry-level role involves providing technical support to end-users, troubleshooting hardware and software issues, and assisting in the smooth operation of our IT systems. The ideal candidate will possess strong communication skills, a willingness to learn, and a passion for solving technology-related problems.

Key Responsibilities

• Respond to and resolve basic technical issues for users via phone, email, or in person.
• Provide first-line support for hardware, software, and network-related issues.
• Diagnose and troubleshoot technical problems, escalating complex issues to higher-level IT staff as needed.
• Log and track incidents and service requests in the IT ticketing system.
• Assist with the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
• Perform basic software installations and updates as required.
• Perform user onboarding, guide users on IT policies, best practices, and the effective use of hardware and software.
• Document solutions to frequently encountered problems for user reference.
• Maintain an accurate inventory of IT equipment and software licenses.
• Support the IT team in managing and deploying new hardware or software solutions.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree in Information Technology, Computer Science, or a related field preferred.
• CompTIA A , Microsoft Fundamentals, or equivalent certifications are a plus.
• 1–2 years of experience in a technical support role.
• Knowledge of operating systems and basic networking concepts.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Basic understanding of Microsoft Office Suite, email systems, and IT service management tools.

Compensation and Benefits

• Comprehensive Medical, Dental, and Vision plans.
• Paid Time Off (PTO) and company holidays.
• 401(k) Plan with company match.
• Profit Sharing Plan.
• Employee Discount Program.
• Career development and growth opportunities.

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Ark Mortgage Inc. supports and is committed to equal employment opportunity for all personnel. Ark Mortgage Inc. does not discriminate against applicants or employees because of actual or perceived race, color, religion, creed, national origin, ancestry, citizenship status, alienage, sex/gender, pregnancy, childbirth or related medical condition, sexual orientation, marital status, partnership status, predisposing genetic characteristics, genetic information, protected activity (i.e., opposition to prohibited discrimination or harassment, and participation in proceedings covered by the anti-discrimination statutes), age, uniformed service, veterans status, unemployment status, domestic violence victim status, disability or any other category protected by applicable law.

All employment decisions are made on a non-discriminatory basis and in compliance with applicable federal, state and local laws prohibiting discrimination in employment. Ark Mortgage Inc. also provides reasonable accommodations, including to qualified individuals with known disabilities, who are pregnant or who suffer from a medical condition due to pregnancy or childbirth, upon request or when made aware of such a need, subject to applicable law.