What are the responsibilities and job description for the Customer Care Coordinator position at ARK Solutions Inc.?
Job Title: Customer Care Coordinator I
Location: Elgin, IL – 60124(Onsite)
Duration: 12 months with (Temp to Hire)
Shift: M-F 08:00 AM-05:00 PM
Interview: In person with HM (Morning)
Job Description:
Backfill for a Customer Care Coordinator I
1-2 years of experience working with customers and coordinating and scheduling customer events
This is a customer facing role so should have good communication skills and professional appearance.
This is a long term assignment therefore the HM is looking for someone with stable work history.
HM can only interview with the morning.
A fast-paced and dynamic environment, manufacturing world-class communications equipment and mission-critical solutions for first responders and public safety customers around the world.
Experience: Prior experience in a direct customer interfacing role is required.
Note: NOT looking for candidates that only have phone customer service experience. This person will be interacting with customers face to face.
Job responsibilities:
The individual will be responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos, and support in generating presentations.
The candidate will act as a point of contact for internal and field project management teams for EEC Si demonstrations and customer visits.
Duties include communicating dates and managing schedules with a variety of Client and customer contacts. Manage the actual visits, including scheduling conference rooms, arranging meal requirements, coordinating tours, communicating details of local and Chicago and events and attractions, and greeting customers and Client’s teams.
The position entails aspects of facility management as well. Other duties can and will be assigned as necessary to fulfill the customer experience requirement.
Friendly and welcoming, professional appearance and attitude, experience interacting with customers face to face and need to have intermediate level computer skills, proactive, Attention to Detail, Multitasking Abilities.
The successful candidate must possess excellent interpersonal skills, a solid ability to communicate both verbally and written. Must be fluent with Google products, nice-to-have Microsoft products knowledge, and possess overall strong computer skills. Must be reliable and flexible to assume and complete a variety of tasks and responsibilities.
Job Type: Contract
Pay: $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $22
