What are the responsibilities and job description for the Customer Care Coordinator position at Synectics Inc?
Job Description
Job Description
Description
Working with customers and coordinating and scheduling customer events
Schedule and host Customers' visits.
Assisting with updating customer brochures and presentation.
Responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos, and support in generating presentations.
Act as a point of contact for internal and field project management teams for EEC Si demonstrations and customer visits.
Duties include communicating dates and managing schedules with a variety of customer contacts.
Manage visits, including scheduling conference rooms, arranging meal requirements, coordinating tours, communicating details events and attractions, and greeting customers and internal teams.
This team conducts first responders and public safety customer presentations of the communications equipment and mission-critical solutions for the Sales teams.
The position entails aspects of facility management as well.
Other duties can and will be assigned as necessary to fulfill the customer experience requirement.
Qualifications
1-2 years of experience working with customers and coordinating and scheduling customer events
This is a customer facing role and requires good communication skills and professional appearance.
Prior experience in a direct customer interfacing role is required.
Excellent interpersonal skills, a solid ability to communicate both verbally and written.
Must be fluent with Google products, nice-to-have Microsoft product knowledge, and possess overall strong computer skills.
Must be reliable and flexible to assume and complete a variety of tasks and responsibilities.
Friendly and welcoming, professional appearance and attitude, experience interacting with customers face to face and need to have intermediate level computer skills, proactive
Attention to Detail, Multitasking Abilities.
Experience preparing presentation and presenting.
Graphic design skills.
Benefits :
Healthcare Insurance : Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance : Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan : The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus : Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
