What are the responsibilities and job description for the Desktop Support Specialist :: Richmond, VA (Onsite) position at ARK Solutions, Inc.?
Job Description
Job Description
Ark Solutions Inc is looking for Desktop Support Specialist!
Position : Desktop Support Specialist
Location : Richmond, VA (Onsite)
Duration : 9 Months and possibility of extension
Description :
Seeking an experienced Desktop Support Specialists to aid in Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit). This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other technical and project teams.
Skills Required / Desired Experience Working knowledge of and experience with Windows 10 and Windows 11 operating systemsRequired4 YearsRecent experience in a full-time Help Desk / Technical Support positionRequired4 YearsExperience and proficiency using an Endpoint Management SystemRequired4 YearsExperience and proficiency using a Workstation Imaging SolutionRequired4 YearsExperience and proficiency using a Service Management Ticketing SystemRequired4 YearsExperience and proficiency with Microsoft Office 365 applicationsRequired4 YearsProven analytical and problem-solving abilitiesRequired4 YearsExcellent verbal and written communication skillsRequired4 YearsAbility to work independently with minimal direction and as a teamRequired4 YearsAbility to work effectively with end users, technical staff, and senior staff – providing exception customer serviceRequired4 YearsExperience with PowerShell scripting and / or SQL reportingDesired4 YearsExperience with Symantec’s Altiris and / or Microsoft In-TuneDesired4 YearsExperience with Ivanti Service DeskDesired4 YearsExperience with Microsoft Deployment ToolkitDesired4 YearsExperience with Active DirectoryDesired4 Years
