What are the responsibilities and job description for the Help Desk Analyst position at ARK Solutions, Inc.?
Help Desk Analyst 4 (For Grants & Legislative Analysis Section)
Job Description:
- The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort to improve communications with the public and customer services. In addition will: Answer questions from the user, business, department agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities:
- Advanced computer skills are required that aligns with the requirement.
- Ability to multitask and to determine root cause of problems and implement Solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions.
- In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Skills Required
Advanced computer skills are required that aligns with the Job Description
Ability to multitask and to determine root cause of problems and implement solutions
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
Customer relations skills
Good verbal and written communication skills
Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
