What are the responsibilities and job description for the System Administrator :: Raleigh, NC (Onsite) position at Ark Solutions?
Ark Solutions Inc is looking for System Administrator!
Position : System Administrator
Location : Raleigh, NC (Onsite)
Duration : 8 Months and possibility of extension
Description :
Seeking for excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.
- Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- Image or provision new equipment hardware & provide to customer
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team & providing feedback
- Test upgrades and software changes
- Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Assist with developing team processes & a knowledge base
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
- Basic knowledge of Macintosh Apple devices with a willingness to learn
- Work with vendors on warranty cases
- Collaborate with internal teams on technical issues
- Work on special projects as needed
Skills Required / Desired Experience Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Required 5 Years Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Required 5 Years Image or provision new equipment hardware & provide to customer Required 5 Years Use strong organizational skills to track onboarding & shipping activities based on customer requests. Required 5 Years Follow asset management processes to ensure proper customer billing Required 5 Years Testing Intune processes for Tier 3 team & providing feedback Required 5 Years Test upgrades and software changes Required 5 Years Install software following security & internal processes Required 5 Years Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Required 3 Years Basic knowledge of Macintosh Apple devices with a willingness to learn Required 3 Years
