What are the responsibilities and job description for the Technical Delivery Manager position at Arka Innovate?
We are looking for an experienced Technical Delivery Manager (TDM) with a strong background in Salesforce platform and Connect technologies. The ideal candidate will have hands-on technical delivery leadership experience, managing complex Salesforce-based solutions, integrations, and leading cross-functional teams to successful delivery.
Key Responsibilities:
- Manage end-to-end delivery for Salesforce and Connect initiatives, including planning, execution, monitoring, and closure.
- Collaborate with Product Owners, Architects, Engineering, and Business Stakeholders to align on requirements, timelines, and deliverables.
- Manage Salesforce platform development, Connect integrations, and related ecosystem components (API, Middleware, Data pipelines).
- Lead and manage cross-functional teams including Salesforce Developers, Admins, Architects, QA, and Integration specialists.
- Ensure project scope, schedules, budgets, and quality are met while mitigating risks and resolving issues proactively.
- Coordinate release management, environment management, and deployment planning.
- Communicate effectively with executive stakeholders and technology leadership, providing regular updates and roadmaps.
- Manage vendor and partner relationships, aligning internal and external delivery teams to common goals.
- Focus on Agile delivery best practices, sprint management, capacity planning, and backlog prioritization.
Required Skills & Experience:
- 8 years of IT delivery management experience, including Salesforce program/project leadership.
- Proven experience with Connect technologies and Salesforce integrations (API, REST, SOAP, etc.).
- Strong understanding of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and platform configuration/customization.
- Experience working in Agile/Scrum/Scaled Agile (SAFe) delivery environments.
- Excellent leadership and people management skills — ability to lead distributed teams effectively.
- Proficient in risk management, budgeting, and stakeholder communication.
- Familiarity with DevOps and CI/CD pipelines related to Salesforce deployments.
- Experience working with cross-functional teams (business, IT, vendors, security, compliance).
- Strong problem-solving, negotiation, and analytical skills.
Preferred Qualifications:
- Salesforce certifications (e.g., Salesforce Administrator, Platform Developer, Application Architect) are a plus.
- Experience working with regulated environments is desirable.
- Connect integration experience in Salesforce Customer 360, Veeva, or industry-specific platforms is a bonus.
Why Join Arka Innovate?
- Be a part of a dynamic team that values innovation and cutting-edge solutions.
- Work on diverse and impactful projects in various industries.
- Growth opportunities in a fast-paced and supportive environment.
- Hybrid Position – 3 days a week at client location.
At Arka Innovate, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
