What are the responsibilities and job description for the Support Coordinator Assistant position at Arkansas Support Network?
Who We Are:
Arkansas Support Network is a licensed disabilities service provider for all of Arkansas, with offices in Springdale, Fort Smith, Camden, and Jonesboro. We work with a wide range of government agencies and departments, nonprofit organizations, health care facilities, education agencies, local schools, foundations, businesses, and individuals to provide the most effective and least restrictive supports for people with disabilities in environments they and their families choose for themselves.
What You'll Do:
- Coordinate and oversee the implementation of Charting the Life Course-framed support plans and provide direct supervision to the DSP staff supporting the individuals served.
- Work with agency teams to ensure compliance with relevant regulations and guidelines governing agency services.
- Assist with implementing individualized service plans based on the unique needs and preferences of each individual.
- Collaborate with individuals, their families, and support teams to execute comprehensive support plans created using the Charting the Life Course framework.
- Identify and work directly with 'internal champions' to facilitate and support the person-centered use of enabling technology.
- Monitor resources efficiently to meet the needs outlined in the individual's service plans, including the allocation and management of enabling technology resources.
- Work collaboratively with the Personnel team to monitor SL scheduling and provide in-person and remote support.
- Conduct monthly home visits, review technology plans, perform 60-day progress reviews, and review/approve DSP daily activity records, with a focus on the effectiveness and user satisfaction of implemented enabling technologies.
- Collaborate with various stakeholders, including healthcare providers, the technology team, technology coordinator, and community organizations.
- Establish and maintain effective communication with individuals, families, and support teams as the liaison and point of contact.
- Maintain accurate and up-to-date documentation of services provided, including detailed records of enabling technology implementations, usage, and outcomes.
- Work collaboratively with departments and teams to facilitate agency compliance responsibilities and areas of improvement.
- Establish a strong and supportive relationship with individuals and families receiving support. Serve as a point of contact and resource, coordinating all aspects of support, including crisis and emergency situation management for individuals receiving services.
- Assist the technology team in designing and implementing customized technology supports that align with individuals' goals and support plans.
- Assist the technology team in troubleshooting issues and ensuring optimal functioning of enabling technologies in individuals' daily lives.
- Facilitate the collaboration between traditional in-person support and technology-enhanced support models where appropriate.
- Other duties and responsibilities as assigned may vary depending on the individual's and agency's needs.
What You'll Need:
- High School Diploma
- Minimum of 3 verifiable years of experience
- Strong understanding of the agency's programs
- Ability to develop people-focused relationships
