Towing Operations Program Manager

Job Description

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

Arlington County’s Department of Public Safety Communications and Emergency Management (PSCEM) is seeking a highly motivated and detail-oriented Towing Operations Program Manager. This role is critical to ensuring the efficient management and coordination of the County's towing operations, serving as a bridge between the Emergency Communications Center (ECC) and other County agencies. This position is also responsible for ensuring compliance with the Freedom of Information Act (FOIA) for all PSCEM-related matters.

PSCEM department is committed to the safety and well-being of our community. We provide critical emergency response and communication services to protect lives and property.

Responsibilities

Specific duties include:

• Overseeing the County's towing program to ensure efficient and effective operations, including monitoring contractor performance with Autura, ensuring compliance with contractual obligations, and addressing any performance issues;
• Collaborating with key internal and external stakeholders, including Autura, the Arlington County Police Department, the County Manager's Office, and the County Board Office, on all towing-related activities;
• Administering the County's towing contract with Autura to include monitoring performance metrics, processing invoices, and ensuring compliance with all relevant regulations;
• Developing and tracking key performance indicators (KPIs) for the towing program and preparing regular reports on program performance for internal and external stakeholders;
• Addressing and resolving issues related to towing operations to include complaints from the public, disputes with towing companies, and concerns from County agencies;
• Developing and implementing a comprehensive communication plan, in collaboration with the PSCEM public affairs team and the County Manager's Office, to ensure public awareness of towing protocols and procedures;
• Serving as the primary point of contact for all FOIA requests received by PSCEM to include managing and maintaining records related to CAD, telephone, and radio recordings; and
• Tracking and analyzing FOIA request trends to identify areas for process improvement and proactive disclosure.
  
  

The ideal candidate will have effective written and verbal communication skills, including strong analytical and problem-solving skills.

Minimum

QUALIFICATIONS

• Bachelor's degree in public administration, business administration or field directly related to program area; and
• Some experience with program or contract management of towing operations, fleet management, and/or similar fields.
  
  

Substitution: Additional qualifying experience can be substituted for the education requirement. A Master's degree or higher may be substituted for some of the experience requirement.

Desirables: Preference may be given to candidates in one or more of the following:

• Familiarity with public safety communications systems; and
• Knowledge of FOIA laws and regulations and processing FOIA requests in a government setting.
  
  

Special Requirement: Pre-employment background check criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information.

Additional Information

Please attach a resume to this application.

Work Hours: Monday - Friday, 8:00 a.m. to 5:00 p.m. Flexible work schedule and telework opportunities (2 days a week teleworking and 3 days in office), but subject to change based on business needs. Occasional evening or weekend work may be required.

The official job title is Management Specialist.

For more information on Arlington County’s generous benefits and retirement plan, click here .

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

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