Treasurer's Office - Payment Specialist

Job Description

Please Note: This is a re-announcement of requisition #563 with minor updates. If you previously applied to requisition #563, it is not necessary for you to re-apply, unless you wish to further update your application.

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Arlington County Treasurer’s Office is seeking two full-time Payment Specialists for its Operations Division to accurately and efficiently process payment corrections while providing excellent customer service. These employees perform a variety of front-line customer service, technical, and administrative duties. The population served is culturally diverse, with many individuals who have limited English proficiency. These positions must be adept with technology and adaptable to using multiple complex systems.

Responsibilities

Specific duties include:

• Processing adjustments and refunds, and correcting payment issues for multiple payment types;
• Researching and correcting payment errors from traditional and non-traditional payment channels;
• Providing excellent customer service by answering customer questions and resolving issues in person, via email, and over the phone;
• Escalating customer issues to the supervisor, deputy, appropriate division, or other County department when necessary;
• Identifying system issues contributing to payment errors, and working with the management team to resolve them;
• Maintaining a broad and current knowledge of overall resources, programs and procedures handled by the Treasurer's Office; and
• Assisting team members with other duties as required.
  
  

The ideal candidate will be detail-oriented, organized, and have excellent oral and written communication skills, as well as problem-solving abilities. Additionally, the ideal candidate will exhibit coachability, self-motivation, time-management skills, and the ability to remain professional and calm in a high volume, fast-paced customer service environment. This position requires the ability to multitask and alternate between in-person counter duties and back-office desk duties as needed. The ideal candidate must be adept with technology and with using multiple complex systems at the same time, while eliciting, understanding and advocating for customer needs.

Minimum

QUALIFICATIONS

• High School Diploma/GED or the equivalent; and
• Considerable experience in performing responsible administrative support activities; experience in programs similar to those in the Treasurer's Office, such as working directly with the public in a retail, financial services, or similar customer service environment, is preferred.
  
  

Substitution: Additional education may be substituted for experience.

Desirable: Preference may be given to candidates with experience in one or more of the following:

• Bilingual (English-Spanish) skills; and
• Experience working directly with the public explaining policies, regulations and/or tax regulations to customers.
  
  

Special Requirements

Background Check: A pre-hire background check will be made on all candidates selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Additional Information

Work Hours: 8:00 a.m. - 5:00 p.m., Monday through Friday. This is not a remote opportunity. Employees are expected to be in the office full time.

All positions within the Treasurer’s Office are Non-Bargaining (NB).

Your responses to the Supplemental Questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions.

Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

The official title for this position is Treasury Program Specialist I.

All Treasury Program Specialist I’s are eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

For more information on Arlington County’s generous benefits and retirement plan, click here .

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment .