Treasurer's Office - Assistant Deputy Treasurer for Operations

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Arlington County Treasurer’s Office is seeking an Assistant Deputy for Operations to advise and assist the Deputy Treasurer for Operations in all aspects of division management, including communication, staff management, customer service, system enhancements, vendor management, and partnership and coordination with Arlington County agencies. This individual will also develop and oversee procedures for billing and receipt of tax payments.

This position is an appointee reporting to and serving at the pleasure of the Treasurer, an elected official accountable to the citizens of Arlington. The Assistant Deputy Treasurer for Operations is part of the Treasurer's senior management team and contributes to office-wide planning, goal setting and management. The Operations division creates accurate and timely tax bills, manages all aspects of mail production for the Treasurer’s Office, and manages all revenue transactions. In addition, the Operations Division maximizes customer convenience through face-to-face, telephone, and written customer service, and by providing convenient and accessible methods of payment.

Specific duties include:

• Initiating and facilitating changes in procedures, policies or systems to improve customer service/data quality; guiding staff through changes;
• Investigating and resolving complex customer complaints, account errors, and other problems;
• Developing, monitoring, documenting, and maintaining the effectiveness of internal controls, billing, and payment procedures for the Operations Division's activities in accordance with State Code and County ordinance as well as alerting the Deputy to potential risks;
• Managing billing and mail production, to include monitoring vendor account transactions;
• Overseeing revenue processing for over one billion dollars annually, from multiple payment channels and platforms, ensuring that payments are properly applied to customer accounts;
• Delivering the highest level of customer service in the most efficient manner with the goal of achieving the highest possible collection rate;
• Providing management oversight, coordinating all information systems projects performed by, or on behalf of, the Operations Division, and initiating improvements;
• Establishing collaborative partnerships between the Operations Division and stakeholders including vendors and County agencies and supervising the efforts of divisional and cross-divisional workgroups;
• Collaborating with and advising the Deputy for Operations on matters of planning, personnel, and divisional structure, as well as areas and methods for process or system improvement; and
• Supporting the Deputy in preparation of budget requests; assisting the Deputy in preparation and execution of training programs for division staff.

The ideal candidate will possess strong critical thinking skills and strong oral and written communication skills for direct communication with customers, co-workers and management. The candidate will be a quick learner with an inquisitive nature, skilled at problem solving, and possessing flexibility along with an ability to challenge the status quo.

Minimum:

• Bachelor's degree in Public Administration, Business, or other related area; and
Significant experience in revenue collection work and/or other related program administration work.

Substitution: Additional qualifying experience may be substituted for the education.

Desirable: Preference may be given to candidates with significant experience in one or more of the following:

• Experience monitoring the work of professional and clerical staff; and
Experience and familiarity with a variety of software systems and testing of software upgrades and changes.

Special Requirements

Licenses/Certifications: Must meet all the course requirements for the Master Governmental Deputy Treasurer certification from the Treasurer’s Association of Virginia within two years of assignment and, once certified, must meet the continuing education requirements to maintain certification.

Background Check: A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information.

Additional Information

Work Hours: 8:00 a.m. - 5:00 p.m., Monday through Friday. This is not a remote opportunity. Employees are expected to be in the office full time.

All positions within the Treasurer’s Office are Non-Bargaining (NB).

Your responses to the Supplemental Questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions.

Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

The official title for this position is Assistant Deputy Treasurer/Operations.

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

For more information on Arlington County’s generous benefits and retirement plan, click here .

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment .

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