What are the responsibilities and job description for the End User Analyst position at ARMADA?
This position is for ATEC Logistics, LLC, a subsidiary of Armada. Founded in 1989 and based in Maitland, Florida, ATEC (www.atecsystems.com) is a logistics provider with expertise in the areas of global ocean shipping, export documentation, and order management services.
ATEC is a company providing innovative leveraged transportation, documentation, warehousing and order management services with specific focus and expertise in the food and beverage sectors. We offer complete door to door freight management, including contract negotiations and detailed container tracking for air / LCL / LTL / FTL movements.
The salary for this position is $42,000 and requires employees to work onsite 5 days per week.
The End User Analyst provides end user support to on-site and remote users. This role will support the ATEC office and employees.
To meet these goals, the successful candidate should be customer focused and have good verbal and written communication skills. Technically, the candidate will possess a strong understanding of Microsoft products, including Microsoft 365 products, as well as endpoint protection software. The role also supports printers, mobile devices, workstations, conference room A/V equipment, offsite events, and minimal network support.
This role will provide opportunities to interact with all levels of employees, from entry level to the CEO in addressing issues and providing solutions.
Responsibilities:
- Provide second and third tier support on end user devices and products
- Manage/deploy/update workstations and laptops, including exploiting tools to ensure laptops and workstations have consistent builds
- Perform helpdesk support for supported products
- Install and support user software based on department practices
- Assist with on boarding of new users
- Document internal practices and procedures
- Monitor and evaluate software and hardware license compliance
- Perform administrative tasks in support of Office 365
Qualities
- A collaborate team player with strong customer focus
- A technical, logical thought process
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritize
- Detail oriented
- Strong communication skills
Requirements:
- Post-high school degree completion in Information Technology or equivalent technical training in desktop/hardware support
- Moderate travel to remote sites is required
Preferred Experience:
- 3 – 5 years of experience in desktop/hardware support
- Experience in supporting a helpdesk
- Bilingual (English/Spanish)
Physical demands and work environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work is usually performed in an office environment with normal noise levels. Involves prolonged sitting and computer usage.
- Position is located onsite in Maitland, FL.
- Work may involve limited travel.
Disclaimer
This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the company at any time.
Salary : $42,000
