What are the responsibilities and job description for the End - User Support Analyst position at BayCare?
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Responsibilities:
- Responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system.
- Work extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
- Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
- Participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution. Provide basic phone support and support of mobile devices.
- Perform other duties as assigned.
Minimum Qualifications:
- Required - 5 years IT Related experience Or - 3 years - Relevant experience with Associates.
BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals with merit increases, yearly team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!
Location: Winter Haven, FL
Status: Full Time, Exempt: Yes
Shift Hours: 8
Weekend Work: Occasional
On Call: Yes
How often will this team member be working remotely? Never
Equal Opportunity Employer Veterans/Disabled
