Manager Client Solutions

SUMMARY

The Account Manager, Client Solutions Group, owns responsibility for a product group and/or service offering in alignment with the client’s network.  They will be responsible for coordinating all activities to meet client network logistics and warehousing requirements.  This individual will engage in a high degree of collaboration with external and internal stakeholders to develop and implement client-based solutions.

RESPONSIBILITIES

Client Relationships

• Build and develop relationships with key client, client network and internal partners to understand the supply chain nodes and roles within Armada and the client’s network.
• Represent Armada on external strategic and tactical initiatives.
• Become a trusted “Go-To” resource for client and client network partners, demonstrating the value of Armada’s role in the client’s network.

Solution Delivery

• Utilize prior supply chain experience to develop or assist in developing supply chain solutions – logistics, inventory control, cost savings, service improvement, etc - within the client’s network.
• Lead internal and external solution activity and implementation in support of strategic goals and objectives. Balance client success with Armada success.
• Communicate relevant customer updates to internal stakeholders.
• Develop and maintain SOPs as needed.
  • Financial Goal Attainment
• Understand Armada revenue components, identify opportunities for growth.
• Lead and demonstrate consistent service achievement to drive Armada value proposition.
• Contribute to internal volume and budget reporting.

Continuous Improvement & Growth

• Support/lead continuous improvement initiatives to drive value for Armada Redistribution and logistics services in the client network.
• Create SOW and work with internal partners, develop plans and ensure seamless execution.
• Support/lead internal continuous improvement initiatives to streamline business processes and/or meet Armada growth goals.

Special Projects

• Liaison between operations and client on any special project requests.

McDonald’s Business Unit

• Participate in weekly McDonald’s Business Unit Huddles
• Support open planning to provide fresh thinking, strategy development, idea and marketplace solutions tailored to improving the client’s supply chain.

Success Indicators:

• Flexible and Adaptable - does not require rigid rules and can effectively function in a fluid environment
• Highly Collaborative - partner with colleagues and customers to arrive at best solutions.  Demonstrated experiences of individual and team-based problem solving.
• Strong Communicator - excellent and proactive communication skills including written, verbal, and presentation skills
• Lead Courageously - balanced risk/reward approach; lead by example and listen to a diversity of views
• Deliver Innovative Solutions - ability to recognize possibilities and push beyond boundaries to create greater profitability, sustainability and growth
• Generate Client Value - listening, understanding, anticipating and solving
• Relationship Builder - cultivate a broad network with key internal and external constituents
• Implement Solutions - demonstrated ability to drive change and influence supply chain and key stakeholders
• Meet partners where they are - comfortable utilizing a mix of communication venues:  in-person meetings, conference calls, emails, texts, phone, casual networking settings.

QUALIFICATIONS 

Education and Experience Desired

• 5 years experience in a supply chain related capacity – distribution, transportation, planning, forecasting, procurement, client service, SC technology, etc.
• Account Management and/or Business Development Experiences
• Leadership and Business Accountability Track Record, strong relationship and networking skills
• Foodservice industry and/or last mile distribution experience highly desirable.  General Supply chain knowledge including distribution and logistics, procurement, manufacturing, transportation, and inventory management preferred
• Demonstrated project management, analytical and personal productivity skills
• A history of personal business success is more vital than a degree – BS/MBA degree in business, engineering, finance, or logistics preferred
• Lean Six Sigma experience is a benefit

Physical Demands and Work Environment

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.       

• Work is usually performed in an office environment with normal noise levels. Involves prolonged sitting, and computer usage.
• Expect to travel <5% domestically

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.  It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation.  As such, the incumbent may perform other duties and responsibilities as required.  Its contents imply no contractual obligation and may be changed by the company at any time.