What are the responsibilities and job description for the Insurance Customer Service Representative position at Armor Insurance Services LLC?
Job Summary
We are seeking a detail-oriented and customer-focused Insurance Customer Service Representative to join our team. The ideal candidate will provide outstanding support to our policyholders by handling inquiries, processing policy changes, and assisting with new policies. If you have excellent communication skills and a passion for helping others, we encourage you to apply!
Duties
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
- Assist clients with policy questions, coverage details, billing inquiries, and claim procedures.
- Process policy updates, endorsements, renewals, and cancellations accurately.
- Educate customers on available insurance products and services.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer concerns and ensure a seamless service experience.
- Stay up to date on company policies, industry regulations, and insurance best practices.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Previous experience in customer service, insurance, or a related field is a plus.
- Strong verbal and written communication skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Proficiency in Google Suite
- Insurance licensing (or willingness to obtain within a specified timeframe)
Join our team as a Customer Service Representative where your skills will contribute significantly to our mission of providing exceptional service!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 38 per week
Shift:
- Day shift
- Morning shift
- No nights
License/Certification:
- Property & Casualty License (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Portage, WI 53901 (Required)
Ability to Relocate:
- Portage, WI 53901: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18