What are the responsibilities and job description for the Service Coordinator position at Armstrong Fluid Technology?
Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.
This is an entry level position based out of Buffalo, NY, USA in the After Sales Service team. The incumbent will support service coordination in the US. This person will work very closely with our Field Service Technicians, Customers, Tech Support and Sales teams to provide excellent customer service. Reports to the Service Coordinator Team Leader or Supervisor. In addition to annual initiatives, the key accountabilities of this position are:
DUTIES AND RESPONSIBILITIES:
- Timely and professionally handle field service calls and issues arising from the field service visits
- Process field service orders, service purchase orders, warranty claims, warranty returns, service requests using our current, multi-business system platforms
- Assists customers with equipment and field service-related problems and offers economic solutions
- Assists with warranty returns and resolution by creating Warranty Return Authorizations
- Works closely with L1/L2 Technical Support, QA, Sales, Logistics in cross-functional teams
- Helps create and maintain role related workflows
- Maintains weekly, monthly, and annual habits as scheduled
EDUCATION:
- Candidates with post-secondary college level business diploma or degree are desired
EXPERIENCE AND BACKGROUND:
- Two to five years experience in a fast-paced service or customer service type environment is a necessity
- HVAC experience would be an asset
- Strong PC skills, especially Word, Excel are a must
- Strong communication skills, both verbal and written are required
- Maintain customer service relationship through customer phone support
- Initiate Service Warranty claims for processing through the Armstrong service management system
- Assist in the handling of the returned goods process
- Create and maintain service information in the company enterprise database
- Ability to think clearly and logically, analyze and problem solve
- English and French oral and written communication skills would be an asset
Salary : $24
