What are the responsibilities and job description for the NOC Technician position at Armstrong Utilities, Inc.?
Position Summary
The NOC Technician is a shift position responsible for network infrastructure surveillance, initial impairment diagnosis, and outage resolution according to Armstrong established guidelines across multiple technologies including Internet, Video, and Voice.
What’s In It For You:
- Competitive pay with annual increases
- Benefit eligibility on your first day with low employee premiums that are far better than the industry average
- Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!
- You’ll have access to a number of career developmental resources to grow personally and professionally
- Generous paid time off and holidays
- The chance to be part of a Top 10 company and high-energy employee culture
What You’ll Be Doing:
- Isolate impairments by correlating data from network surveillance equipment and diagnostic tools and report information accurately to direct-fix organizations.
- Prepare trouble tickets and maintenance post notifications to document impairments including detection, diagnostics, escalation, and repair information.
- Collaborate with dispatchers, field support, customer service representatives, technical support representatives, and service providers to resolve network outages.
- Demonstrate the ability to learn and apply new technologies in a compressed time frame.
- Identify relevant data when investigating abuse, spam content, and security incidents.
- Maintain accurate logs of network maintenance activities, analyzing the duration and potential impact to customers and services, and ensuring they are consistent with approved times.
- Ability to effectively troubleshoot physical transport impairments such as fiber, twisted pair, coaxial, transceivers, etc.
- Other duties and projects as assigned.
What You’ll Need:
- Experience in technical support and repair coordination with other departments.
- Broad knowledge of Internet, Video, and Voice delivery systems, HFC, Fiber Backbone, SONET and DWDM transport facilities, and last mile services such as DOCSIS and GPON.
- Basic understanding of various networking and communication protocols such as TCP/IP, UDP, DNS, ARP, SSH, OSPF, BGP, etc.
- Ability to work under pressure with minimal supervision.
- Strong PC, technical, organizational, and interpersonal skills.
- Willingness to perform shift work.
- Ability to work evenings, weekends, and randomly selected holidays.
- Expect to do other duties as assigned.
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
