What are the responsibilities and job description for the Customer Support Management position at ArnAmy, Inc.?
Job Details
Job Purpose: Provide direct supervisory and administrative oversight and direction to staff that coordinate and direct information technology activities in the Corridors Program Office.
About the Candidate: Qualifications Education - High School diploma or equivalent. Required Experience This position requires the following experience and/or knowledge: 1. 5 to 10 years of IT work experience. Job Specific Knowledge, Skills and Abilities 1. Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment 2. Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments 3. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware 4. Ability to do advanced troubleshooting on various manufacturers of computers 5. Ability to plan, organize, manage and track projects and staff 6. Ability to communicate effectively both verbally and in writing 7. Ability to read, understand, and comply with the department's policies
Primary Job duties and tasks 1. Supervising employees by communicating regularly, motivating, training, evaluating, planning and directing their work. 2. Assisting with troubleshooting computer systems and related software. 3. Learning about and providing technical assistance and routine maintenance of specialized software applications. 4. Providing support for other IT related hardware devices such as networked printers, smartphones, etc. 5. Performing advanced troubleshooting to determine cause of problems. 6. Installing, configuring, and providing support for Service Desk tickets, as assigned. 7. Providing or coordinating Audio Visual (AV) and Video Conferencing (VC) support as needed. Assists with reserving, setting up, and troubleshooting of AV and VC equipment. |
About ArnAmy, Inc.: ArnAmy, Inc. is a leading information technology consulting and software development firm in Tallahassee, FL since 2007. ArnAmy has been providing high quality services to clients and prides itself in implementing dependable solutions to ensure client's success. ArnAmy is formed and led by principle centered leaders with Subject Matter Expertise in all disciplines of Information Technology. Company has proven record of 100% successful projects and 100% satisfied clients, and employees. We are inviting bright professionals with integrity and have passion to achieve higher goals to join our award winning (Tallahassee s BEST in IT Solutions 2017 &2016) excellent and talented team. ArnAmy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Women and Minorities are encouraged to apply. PLEASE SEND RESUMES AND SALARY EXPECTATIONS TO THANK YOU! |
