Occupancy Specialist-Apex/Estelle

At Arnold Grounds Apartment Management, we are dedicated to providing high-quality housing services and ensuring our residents have the best living experience. We are seeking a motivated and detail-oriented Occupancy Specialist to join our team and contribute to our mission of delivering exceptional service to the Apex/Estelle Apartments.

As an Occupancy Specialist, you will play a critical role in managing the occupancy and leasing processes for Apex/Estelle residential properties. You will ensure compliance with all applicable regulations, maintain accurate records, and provide excellent customer service to current and prospective residents.

The Occupancy Specialist is responsible for compliance of the files and assisting the Community Manager
with resident relations. The Occupancy Specialist will follow all of HUD and compliance policies and
procedures established by the Arnold Grounds. The Occupancy Specialist assists residents or
applicants of housing programs with the goal of achieving maximum residency while ensuring eligibility.

RESPONSIBILITIES:
 Process re-certifications in a timely manner to avoid termination of assistance
 Providing auditing functions in preparation for a MOR
 Assist with resolutions of findings on Management and Occupancy Reviews
 Review of all move-in initial files for all new residents to ensure 100% qualification and eligibility
 Acceptance and subsequent processing of applications from prospective residents for the
purpose of certifying and recertifying residents
 Performance of income/background verifications so that certifications may be completed in
compliance with the TSP
 Schedule and assist residents with completing their annual recertification and/or interim
certifications
 Run monthly required EIV reports and maintain EIV binders according to policy
 Set up interviews with residents for any re-certification or EIV issues as requested by the
Compliance Department
 Communicate with the Property Manager, Regional Property Manager and Compliance
Department as necessary
 Assist with reporting to maintain compliance with HUD and LIHTC regulations
 Follow HUD repayment guidelines for all residents
 Follow and/or update the tenant selection policy not to supersede HUD rules and guidelines
 Effectively communicate with residents regarding guidelines for proper and accurate reporting
income
 Communicate with the Property Manager on a weekly basis regarding pending Interim Re-
Certifications and HUD repayments
 Process Special Claims as requested
 Maintain waitlist according to waitlist guidelines and policy and procedures
 Be knowledgeable and aware of, and adhere to all local, state and federal laws applicable to the
leasing of apartments. Understand the applicable income requirements for residents and Fair
Housing Laws
 Participate in continuing education and training programs
 Maintain clear lines of communication
 All other duties as assigned

REQUIREMENTS:
 Candidates for the Occupancy Specialist role must have necessary certifications (LIHTC, RAM,
COS/ AHM or similar) and a minimum of two (2) years prior experience performing initial,
interim and annual HUD project-based Section 8 and Tax Credit re-certifications, assessing
income eligibility, auditing files and preparing for Management and Occupancy Reviews.

 Must understand core occupancy requirements, including eligibility and tenant selection.
504/Fair Housing; assets and income determination and calculation; deductions and adjusted
income; verification methods including EIV; and requirements for annual and interim
recertifications.

 High School Diploma or GED required
 Proven ability to multi-task
 Basic math skills required, must have a high level of analytical, attention to detail and
organizational skills
 Excellent communication skills, both orally and written
 Maintain confidential tenant files for HUD, Tax Credit, and Market Rate programs
 Excellent customer service skills
 Excellent Computer skills
 Working knowledge of RealPage/OneSite
 Ability to work independently, organize tasks, manage time and prioritize projects
 Ability to travel between properties within the portfolio.