Dispatch Supervisor

Dispatch Supervisor

Arnold Lumber Company is a full-service lumberyard offering building materials, a full line of masonry supplies, cabinetry, and a Kitchen & Bath Design Center Showroom with locations in Bristol, Wakefield, Westerly, and the Headquarters based in West Kingston.

If you are seeking a rewarding position with an opportunity for career growth we want, YOU on our team!

PURPOSE:

The Dispatch Supervisor oversees and coordinates the daily operations of the dispatch team, ensuring efficient routing, timely deliveries, and optimal service quality. This role requires a highly organized individual with strong leadership skills, able to motivate a team in a fast-paced environment, resolve logistical challenges, and communicate effectively with drivers, customers, and other departments.

ESSENTIAL FUNCTIONS:

• Team Leadership & Supervision:
  • Lead and mentor a team of dispatchers, ensuring productivity, compliance, and high morale.
  • Conduct regular team meetings and provide constructive feedback and training opportunities.
  • Manage scheduling, coverage, and workload balancing to meet operational needs.
• Dispatch Operations:
  • Oversee daily dispatch activities, including route planning, assigning drivers, and tracking deliveries.
  • Monitor real-time dispatch status and adjust as needed to address delays, customer requests, and unexpected issues.
  • Utilize dispatch software and tracking systems to ensure accuracy and efficiency.
• Communication & Coordination:
  • Serve as the primary point of contact for customer service teams, handling escalated inquiries and resolving customer issues promptly.
  • Communicate with drivers to provide instructions, resolve issues, and ensure compliance with company policies.
  • Collaborate with warehouse, maintenance, and other departments to facilitate efficient, timely deliveries.
• Performance & Reporting:
  • Monitor key performance indicators (KPIs) and ensure goals are met for on-time delivery, route efficiency, and customer satisfaction.
  • Generate and analyze daily, weekly, and monthly reports on dispatch performance, highlighting trends and areas for improvement.
  • Investigate and report on any delivery discrepancies or accidents, working with management to implement corrective actions.

OTHER JOB DUTIES:

• Safety & Compliance:
  • Ensure dispatch and delivery practices align with regulatory requirements and company safety standards.
  • Conduct routine checks on vehicle maintenance schedules, driver logs, and compliance with Hours of Service (HOS) regulations.
  • Participate in safety training and enforce adherence to safety protocols.
  • Any other tasks or duties assigned to you by your manager

All other duties Perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks

COMPETENCIES/SKILLS:

• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in dispatch software and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to communicate effectively across teams and handle high-pressure situations

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

• Ability to sit or stand for extended periods.
• Occasionally required to lift items up to 50lbs, if applicable
• Fast-paced environment with frequent deadlines and operational demands.
• Requires open availability as needed to support operations.

EDUCATION & EXPERIENCE:

• High school diploma or GED required; bachelors degree in logistics, transportation, or a related field preferred.
• Minimum of 3 years of experience in dispatch, logistics, or a supervisory role in a related field.