What are the responsibilities and job description for the FIELD SERVICE DISPATCHER - CONSTRUCTION EQUIPMENT position at Arnold Machinery Company?
Field Service Dispatcher – Construction Equipment
Signing Bonus: $2,000
Position Summary
At Arnold Machinery Company, we believe exceptional service starts with exceptional people. We’ve built the most comprehensive machinery support team in the western U.S., and our Field Service Dispatcher plays a vital role in maintaining our legacy of outstanding customer satisfaction. If you're organized, detail-oriented, and thrive in a fast-paced environment, this is the opportunity for you.
What You’ll Do
Serve as the primary point of contact for field service inquiries and schedule jobs accordingly.
Prioritize and dispatch technicians based on urgency and customer needs.
Act as a liaison between customers and the service department, ensuring a seamless experience.
Manage job documentation: write up, track, and assist in closing service tickets.
Verify warranty eligibility and communicate status to customers prior to service.
Coordinate with the Service Manager to align daily schedules, parts availability, and job priorities.
Monitor job progress and labor hours to meet estimated timelines.
Ensure proper authorization and documentation are secured before work begins.
Process technician timecards and maintain accurate service records.
Communicate parts requirements and assist with service agreement management.
What We’re Looking For
A proactive and ambitious professional with excellent communication skills.
Strong problem-solving abilities with minimal need for supervision.
High attention to detail and the ability to juggle multiple tasks.
Proficient in Microsoft Excel and Word.
Good mathematical skills and solid organizational habits.
Physical Requirements
Ability to sit, stand, walk, bend, and reach throughout the day.
Must be comfortable communicating in-person and via phone or radio.
Ability to work in an office and occasionally in field or shop environments.
Education & Experience
High School Diploma or equivalent required.
Prior experience in dispatching or service coordination is highly preferred.
Relevant work experience may substitute for education requirements.
Why Join Arnold Machinery?
$2,000 Signing Bonus
Comprehensive Benefits Package:
100% paid medical premium for employees and their families
Dental & Vision insurance options
Paid Sick Leave, Vacation, and Holidays
401(k) and Roth with company match
Quarterly and annual performance bonuses
Company stock awarded to employees with 5 years of service
Our Commitment to You
At Arnold Machinery, we value our people above all else. We are proud to be an Equal Opportunity Employer and participate in E-Verify. Reasonable accommodations will be considered for qualified applicants.
Apply now and become a part of a team that values integrity, excellence, and a commitment to customer satisfaction.
