What are the responsibilities and job description for the SERVICE WRITER - MATERIAL HANDLING position at ARNOLD MACHINERY COMPANY?
Job Details
Description
Service Writer / Admin (Material Handling)
Sign-on Bonus: $2000.00
Position Overview
At Arnold Machinery Co., we understand that uncompromised customer satisfaction is only possible with the right team behind it. That’s why we’ve built the most comprehensive machinery support team in the western United States. Our associates are the backbone of our reputation, and through the training and support we provide, the Service Writer plays a key role in upholding that standard.
Essential Job Functions
- Serve as a liaison between customers and the dealership, ensuring clear communication and satisfaction.
- Promote customer satisfaction by enhancing labor and parts sales.
- Write up, monitor, review, and assist with job closings.
- Greet walk-in customers and handle incoming calls professionally.
- Accurately determine warranty eligibility and inform customers prior to service.
- Collaborate with the Service Manager to review daily work schedules and priorities.
- Ensure repairs are performed within quoted labor hours.
- Obtain customer signatures for job authorization when necessary.
- Process technician time cards and maintain service reports.
- Assist Parts Manager with ordering parts, inventory control, and restocking as required.
- Fill in at the parts counter when needed to support timely customer orders.
- Assist the Sales department with paperwork, including financial documents and machine orders.
Non-Essential Job Functions
- Ensure service personnel follow safety and company policies with support from the Service Manager.
- Review final invoices and verify work performed meets customer expectations.
- Assist with Service Department administration and report any important matters to the Service Manager.
- Support the Parts Manager with administrative tasks for the parts department.
Desired Skills/Abilities
- Strong work ethic with an ambitious and proactive attitude.
- Detail-oriented, with problem-solving abilities and minimal supervision required.
- Proficiency with Microsoft Excel & Word.
- Good mathematical skills.
Physical Demands and Working Conditions
- Ability to sit for extended periods.
- Reach to answer phones.
- Read paperwork and digital files.
- Communicate by phone and in person.
- Ability to walk on uneven terrain and stand for extended periods.
- Hear and respond to communication via radio, phone, and in person.
- Bend body to file paperwork and perform various job tasks.
Education
- High School Diploma or equivalent.
- Related experience may substitute for formal education requirements.
Note
This job description is not intended to be exhaustive. Additional duties may be assigned to meet the organization's ongoing needs.
Benefits Offered
- Paid Sick Leave
- Paid Vacation
- Paid Holidays
- 100% of the medical premium paid for associates and their families
- Dental and Vision plans
- 401K/Roth with company match
- Quarterly and Yearly Bonus Programs
- Company Stock for associates with 5 years of service
Arnold Machinery is an Equal Opportunity Employer.
We provide reasonable accommodations for individuals with disabilities in accordance with the law. Requests for accommodations will be handled on a case-by-case basis.
Arnold Machinery Participates in E-Verify.
Qualifications
