What are the responsibilities and job description for the Logistics and Customer Service Coordinator position at Aromatech Flavorings?
· Assist customers with order inquiries, updates, and follow-ups, ensuring clear and professional communication.
· Collaborate with the sales and operations teams to resolve customer issues efficiently.
· Support the order process by addressing customer requests via phone, email, or online platforms.
· Document customer feedback and escalate recurring issues to the appropriate departments.
· Manage inventory of office supplies, ensuring availability of items from cleaning products to office materials.
· Develop and maintain relationships with vendors for supply replenishment.
· Monitor office supply budget and maintain expense records.
· Accurately enter and process customer orders in the system.
· Assist with data entry in accounting or CRM software, ensuring all information is up-to-date and precise.
· Prepare and coordinate outbound shipments, including FedEx packages and customer orders.
· Track shipments to ensure on-time delivery and resolve any logistical issues.
· Receive incoming shipments, verify accuracy against packing slips, and update inventory records accordingly.
· Organize and maintain shipping and receiving areas, ensuring proper labeling, storage, and cleanliness.
· Prepare related documentation such as bills of lading, packing lists, and receiving logs in accordance with company procedures.
· Scan, archive, and organize company records following established protocols.
· Maintain both physical and digital filing systems for easy access.
· Assist with onboarding new customers by ensuring their profiles are correctly set up in the system.
· Provide introductory support to familiarize new customers with company processes and systems.
· Support office operations by assisting with clerical tasks such as scheduling meetings, photocopying, and responding to general inquiries.
· Act as a point of contact for both internal and external stakeholders for day-to-day matters.
· Proactively identify ways to improve the customer experience and internal processes.
· Take on additional customer service responsibilities, such as managing a small portfolio of key accounts, after demonstrating efficiency and reliability.
· Other duties as assigned.
Job Type: Full-time
Schedule:
- 8 hour shift
- Monday to Friday
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Orlando, FL 32822 (Required)
Ability to Relocate:
- Orlando, FL 32822: Relocate before starting work (Required)
Work Location: In person