What are the responsibilities and job description for the Front Desk Associate position at ARP Hospitality?
Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience throughout their stay. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for hospitality, we would love to hear from you. Duties: - Greet guests upon arrival and assist with check-in and check-out processes - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Manage reservations and room assignments using our hotel management system - Process payments and maintain accurate records of guest transactions - Coordinate with housekeeping to ensure clean and well-maintained guest rooms - Assist with night audit procedures as needed - Answer phone calls and direct them to the appropriate department or staff member - Maintain a neat and organized front desk area Skills: - Strong customer service skills with a friendly and professional demeanor - Excellent communication skills, both verbal and written - Ability to speak multiple languages is a plus - Familiarity with hotel operations and front desk procedures is preferred - Knowledge of phone systems and proper phone etiquette - Detail-oriented with strong organizational skills - Ability to handle difficult situations calmly and effectively - Proficient in using computer systems and software applications Join our team as a Front Desk Agent and enjoy the following benefits: - Competitive pay rates - Opportunities for career advancement within the hospitality industry - Training and development programs to enhance your skills - Employee discounts on hotel stays and other services If you are passionate about providing exceptional guest service in a dynamic hotel environment, please submit your application today. We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Chesapeake, VA 23320 (Required)
Ability to Relocate:
- Chesapeake, VA 23320: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
