Front Desk Associate

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at our brand new, extended-stay hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, attention to detail, and a passion for hospitality. Hiring for 9am to 5pm, 5pm to 1am and 1am to 9am shifts.

Duties

• Greet guests upon arrival and provide outstanding customer service throughout their stay.
• Manage check-in and check-out processes efficiently, ensuring all guest information is accurate and up-to-date.
• Handle reservations, modifications, and cancellations using hotel management software.
• Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
• Process payments and maintain accurate records of transactions.
• Assist with the night audit process as needed, ensuring all financial transactions are balanced at the end of the day.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Promote hotel amenities and services to enhance the guest experience.

Requirements

• Previous experience in a hotel or hospitality environment is preferred.
• Experience with ChoiceAdvantage system is a plus but not necessary.
• Strong customer service skills with a friendly demeanor and positive attitude.
• Proficiency in phone systems and hotel management software is a plus.
• Ability to perform night audit duties if required.
• Bilingual candidates are highly encouraged to apply as it enhances guest communication.
• Excellent organizational skills with attention to detail in managing guest requests and reservations.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• A background in hospitality management or related fields is advantageous but not mandatory.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Chesapeake, VA 23320 (Required)

Ability to Relocate:

• Chesapeake, VA 23320: Relocate before starting work (Required)

Work Location: In person

Salary : $13