What are the responsibilities and job description for the Front Desk Guest Services Agent position at ARP Hospitality?
Job Overview
We are seeking a dedicated and personable Guest Service Agent to join our team in providing exceptional hospitality experiences for our guests. The ideal candidate will possess a strong background in customer service and hospitality management, ensuring that every guest feels welcomed and valued. This role involves managing guest inquiries, handling reservations, and providing information about our hotel and its amenities.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Respond to guest inquiries via phone systems and in-person, providing information about hotel services, local attractions, and dining options.
- Handle reservations, cancellations, and modifications with attention to detail.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Maintain a clean and organized front desk area to enhance the guest experience.
- Collaborate with other hotel departments to fulfill guest requests and resolve any issues promptly.
- Uphold high standards of phone etiquette when communicating with guests over the phone.
- Provide multilingual support when necessary to accommodate diverse guests.
Requirements
- Previous experience in hospitality or hotel management is preferred.
- Strong customer service skills with the ability to handle challenging situations professionally.
- Familiarity with phone systems and reservation software is a plus.
- Multilingual abilities are highly desirable to cater to a diverse clientele.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A passion for delivering outstanding service in a resort or hotel environment.
Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Chesapeake, VA 23320 (Required)
Ability to Relocate:
- Chesapeake, VA 23320: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18
