What are the responsibilities and job description for the Care Navigator position at Array Behavioral Care?
We are Array Behavioral Care, where we envision a world where loved ones never struggle to access behavioral health services that support their wellness. Our mission is to transform access to quality behavioral care through innovative applications of technology. Come be a part of our organization where you can help us lead the way in providing remote high-quality behavioral healthcare to those who need it most.
Organizational Overview
Array Behavioral Care is the leading and largest telepsychiatry service provider in the country with a mission to transform access to quality, timely behavioral health care. Array offers telepsychiatry solutions and services across the continuum of care from hospital to home with its OnDemand Care, Scheduled Care and AtHome Care divisions. For more than 20 years, Array has partnered with hundreds of hospitals and health systems, community healthcare organizations and payers of all sizes to expand access to care and improve outcomes for underserved individuals, facilities, and communities. As an industry pioneer and established thought leader, Array has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations.
Position Summary
The Care Navigator is responsible for assisting consumers with technical support and navigation through the registration and provider selection process.
Job Responsibilities
- Evaluate and identify consumer needs and assist consumers with the selection of appropriate providers and services that best promotes quality and efficiency
- Assist consumers with navigating the website, registering for services and processing payment information
- Collect clinical information and screen consumers for appropriateness for Inpathy services
- Check consumer insurance benefits and explain financial responsibility to consumer
- Follow up with consumers who contact us via phone or website to answer questions and direct to appropriate care
- Assist in maintenance of physician calendars and caseloads as well as practice-to-physician outreach
Job Requirements
- Minimum (2) two years healthcare customer service experience
- Spanish speaking proficiency a plus
- One to two years of direct mental healthcare experience preferred
- Knowledge of healthcare industry and services
- Proven experience exhibiting exceptional customer service and strong interpersonal and communication skills on the phone
- Knowledgeable about the availability of resources and process to access needed healthcare resources
- Ability to work successfully with a remote team
Logistics
- Position available immediately
- Remote Position
- Full-time employment
- FLSA Status: non-exempt, hourly
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
EOE M/V/F/D
