What are the responsibilities and job description for the Dispatcher - Service Scheduler position at Arronco Comfort Air?
Are you a master of organization with a knack for keeping things running smoothly? Arronco Comfort Air is looking for a talented, highly motivated, and professional full-time Dispatcher - Service Scheduler to join our team in Burlington, KY!
WHY SHOULD YOU JOIN US?
At Arronco Comfort Air, we believe in setting our team up for success, and that starts with competitive pay and exceptional benefits. The competitive pay we offer is $16.00 - $18.00 per hour (or more based on experience), along with exceptional benefits, which include:
- Health, dental, and vision insurance
- Paid holidays and vacation
- A 401(k) with a company match
- Life insurance valued at $30,000
- Company-provided training
- Advancement opportunities
WHO ARE WE?
Since we opened our doors in 1984, our team has worked hard to become the leading geothermal, HVAC, and plumbing company in the area. As a family-owned and -operated company, we value providing our customers with the best in customer service. With offices in Burlington and Lexington, KY, we offer quality services to all of Northern Kentucky, Cincinnati, Lexington, and the surrounding areas.
We believe in employing the best people in order to meet or exceed our customers' expectations. As a result, we have the most experienced and knowledgeable employees in the area. In appreciation for their dedication and hard work, we offer generous benefits and opportunities for growth. We also promote a healthy work-life balance and a caring company culture that feels like family.
WHAT ARE THE HOURS?
As our Dispatcher - Service Scheduler, you will work a schedule of 9:00 AM - 5:00 PM, Monday through Friday.
WHAT DOES YOUR DAY ENTAIL?
As a Dispatcher - Service Scheduler, you are the heartbeat of our operations, ensuring our customers receive top-notch service with efficiency and care. You start your day by answering incoming calls with a friendly demeanor helping customers schedule service or preventative maintenance appointments. You work closely with technicians, ensuring they have the necessary parts and resources for each job. Your keen attention to detail helps you identify opportunities in past service tickets, schedule sales appointments, and notify comfort consultants of potential upgrades. As you update customer records, send information to prospective clients, and support the sales team with mailers and reports, you take pride in knowing you're making a significant impact.
IS THIS THE PERFECT OPPORTUNITY FOR YOU?
- 1 years of scheduling, customer service, and answering phone experience
- Previous experience in dispatching, sales, and different databases is a plus!
- Positive and professional demeanor
- Excellent verbal and written communication skills
- Ability to use Microsoft Word and Excel
- Ability to build rapport with clients and service technicians
- Ability to prioritize and multitask many functions at the same time
If you believe this Dispatcher - Service Scheduler position matches your requirements, applying for it is a breeze. The initial application process can be completed in 3 minutes.
Salary : $16 - $18
