What are the responsibilities and job description for the Service Dispatcher position at BME?
Job Description
Job Description
Position Overview :
The Service Dispatcher's responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding with technicians in "real-time" to complete close out process to help maintain the quality of services to our customers.
Essential Job Functions :
- Proactively plan, forecast, and dispatch service calls.
- Manages and organizes customer service calls prior to their deployment to the Service Technician.
- Accurately dispatches the required service technician with the correct skill level for the service call minimizing unnecessary costs and building customer confidence.
- Communicate the status of the service call to the customer while it is in progress and follow up with the customer after the service call has been completed.
- Works closely with Branch Manager and Service Technicians to provide administrative tracking support
- Assists with managing the customer maintenance contracts and organizing Service Technicians' workflow to accommodate for these contract needs.
- Communicate effectively with both the internal and external customers to guarantee prompt and responsive service for their immediate and long-term needs.
- Continually review current processes, services and make recommendations / proposals to improve and strengthen customer experience.
- Works cohesively with Branch Manager, Service Technicians, Account Managers and Business Development Managers to support and promote multiple business solutions for both short- and long-term growth opportunities.
Requirements :
