What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at NXC Watermark LLC?
Ken Neyer Plumbing seeks a motivated Dispatcher/Customer Service Representative to join our dynamic team in Cleves, OH. If you thrive in a fast-paced environment, excel at multitasking, and enjoy providing top-notch customer service, we want to hear from you!
As a Dispatcher/Customer Service Representative, you will play a critical role in managing the daily operations of our service team. Your responsibilities will include dispatching technicians, coordinating schedules, and ensuring a seamless experience for our customers. In addition, you will provide administrative support to the office manager and service team to help us deliver excellent service every day.
What you'll do:
- Efficiently dispatch technicians to service calls, optimizing routes and minimizing downtime.
- Communicate effectively with customers to provide updates and resolve concerns.
- Support office operations by managing customer databases, processing payments, and assisting with reports.
- Collaborate with the service team to ensure accurate job details, technician support, and schedule adjustments.
- Monitor daily job statuses and assist with follow-up tasks, such as rescheduling or coordinating parts orders.
- Additional tasks as assigned.
Schedule:
This position is located in our Cleves, OH office and is required to be in-office. The hours will be Monday through Friday from 7 am to 4 pm.
Benefits you'll enjoy:
Employment with Ken Neyer Plumbing comes with great perks! Major health benefits are available on the first of the month following your first day of employment. Paid time off, paid holidays, and the company matching 401(k) kick in immediately upon hire! Here's just some of what you'll receive in our generous benefit offering:
- Health Insurance (100% company-paid employee medical premiums)
- Dental, and Vision Insurance
- Company provided Life and AD&D Insurance
- Company provided Disability Insurance
- 401(k) with company match
- Employee Assistance Program
- Paid Time Off - Earn two weeks during first year of employment!
- Paid holidays
EOE/AAP/M/F/V/D/SO
Requirements:- Strong organizational and problem-solving skills.
- Excellent verbal and written communication abilities.
- Experience in customer service or dispatching is a plus.
- Familiarity with dispatch software (e.g., Service Titan) preferred.
- High school diploma or GED required
- A team player who thrives in a busy, customer-focused environment.
Must be able to pass pre-employment screenings including a background check and drug screening.
