What are the responsibilities and job description for the Pest Control Services Agent position at Arrow Exterminators?
Job Overview:
We are seeking an experienced Inside Sales and Customer Care Agent to join our team. As an integral part of our sales and support function, you will be responsible for engaging with customers, identifying opportunities for growth, and delivering exceptional experiences that drive loyalty and retention.
Main Responsibilities:
- Develop and execute targeted sales strategies to grow revenue and expand customer relationships.
- Provide timely and effective support to customers, addressing their concerns, and resolving issues promptly.
- Monitor and report on key performance indicators (KPIs), such as call volumes, conversion rates, and customer satisfaction scores.
- Collaborate with other departments to improve processes, enhance customer experiences, and meet business objectives.
- Participate in ongoing training and professional development to stay updated on industry trends and best practices.
Requirements:
- Proven track record of success in customer-facing roles, with a strong focus on sales and service.
- Excellent communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment.
- Proficiency in Microsoft Office, CRM software, and other tools used in the industry.
- Able to adapt quickly to changing priorities and navigate multiple tasks simultaneously.
