What are the responsibilities and job description for the Reservationist/Customer Service position at Arrow Limousine?
Job Title: Reservationist / Customer Service
Company: Arrow Luxury Transportation and Limo Service
Location: Red Bank, NJ
Job Type: Full-Time or Part-Time (Flexible Shifts Available)
About Us:
Arrow Luxury Transportation and Limo Service is a family-owned and operated business proudly serving the Red Bank, NJ area since 1960. For over 60 years, we’ve built a reputation for excellence, reliability, and exceptional customer care. We are more than a transportation company — we are a team dedicated to providing a first-class experience for every client.
Position Overview:
We are currently seeking a friendly, detail-oriented **In-Person Reservationist** to join our team. As the first point of contact for many of our valued clients, you’ll play a key role in representing our brand and ensuring smooth, professional reservation experiences. This is an in-person position based in our Red Bank office, with full or part-time availability and flexible shift options.
Key Responsibilities:
- Answer inbound calls and assist customers with making new reservations
- Provide accurate rate quotes and service details to new and returning clients
- Maintain a warm, courteous, and professional tone in all client interactions
- Coordinate with affiliate transportation partners and other local service providers
- Use Microsoft Outlook to manage emails, calendar bookings, and communications
- Occasionally use Microsoft Excel and Word for documentation and basic reporting
- File and organize email correspondence and booking confirmations
- Support and communicate effectively with team members in a family-style work environment
- Demonstrate strong organizational and multitasking skills in a fast-paced setting
Qualifications:
- Excellent verbal and written communication skills
- Strong organizational abilities and attention to detail
- Proficiency in Microsoft Outlook; basic familiarity with Excel and Word
- Professional demeanor with a commitment to outstanding customer service
- Ability to work weekends is a plus
- Reliable transportation and ability to commute to our Red Bank, NJ office
- Prior experience in hospitality, customer service, or administrative roles is a plus but not required
Benefits:
- Paid Time Off (PTO)
- Flexible scheduling options
- Family-oriented work culture
Job Types: Full-time, Part-time
Pay: $16.00 - $18.50 per hour
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Commute:
- Red Bank, NJ 07701 (Required)
Ability to Relocate:
- Red Bank, NJ 07701: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19