What are the responsibilities and job description for the Helpdesk Support Engineer position at Arrow Search Partners?
About The Company
One of our rapidly growing clients in the Asset Management space is looking to hire a Helpdesk Support Engineer to join their NYC headquarters. This role reports directly into the Head of IT and comes with lots of opportunity for growth and mentorship.
Responsibilities
$70,000-$110,000
One of our rapidly growing clients in the Asset Management space is looking to hire a Helpdesk Support Engineer to join their NYC headquarters. This role reports directly into the Head of IT and comes with lots of opportunity for growth and mentorship.
Responsibilities
- Provide high-quality level 1-2 support for all end users including C-Suite located primarily in the US and some in the UK
- Troubleshoot Windows 10, Office 365 and many other desktop applications
- Setup and deploy workstations, printers, desk phones for new users
- Support Microsoft 365 and Google Workspace environments
- Manage and administer endpoints via Endpoint Manager
- Manage and monitor patching/updates
- Create documentation for end users
- Learn the IT landscape and be a backup to the Head of IT
- 5 years’ experience providing support in a Windows 10 environment
- Experience/comfortability being the ‘go-to’ help desk personnel for an organization
- Experience troubleshooting Office 365
- Ability to provide mobile support for both Apple and Android
- Comfortable providing support for various video conference technologies (zoom, webex, etc) as well as basic AV support for conference rooms
- Great communication and interpersonal skills
- Experience working within a cloud-based environment
- Experience/desire to work within financial services
- Scripting capability with Powershell/Python/Vbscript
$70,000-$110,000
Salary : $70,000 - $110,000
