What are the responsibilities and job description for the Helpdesk Engineer position at Spektrix Ltd?
Helpdesk Engineer
Application Deadline : 31 January 2025
Department : Engineering
Employment Type : Full Time
Location : New York, USA
Compensation : $65,000 - $72,000 / year
Description
Headlines
- Job title : Helpdesk Engineer
- Team : Corporate IT (CIT)
- Location : New York based. Remote working supported, around 10-20% on-site requirement.
- Hours : Full-time, 37.5 hours per week.
- Start Date : ASAP
- Salary Range : We would like to pay $65,000 - $72,000 / year for this role depending on experience
- Reporting into the : IT Manager
About Us
Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organizations be more successful. We're doing this through a combination of cloud-based software and consultative customer support that empowers arts organizations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You'd be joining a team of over 250, based across our New York, London and Manchester offices and working with over 750 arts organisations in North America and the UK.
The role
We are looking for an experienced helpdesk engineer to join the corporate IT team. Reporting to the IT manager this role will support a hybrid workforce and infrastructure across 3 Spektrix offices. The successful candidate will join a team that currently consists of 1 helpdesk engineer, 2 infrastructure engineers and an IT manager.
You will be working across a wide range of business technologies and have a great opportunity to develop your IT skills.
Technologies you'll be working with include :
Key Accountabilities & Responsibilities
Key accountabilities :
Key responsibilities :
Skills, Knowledge and Expertise
Key requirements
Helpdesk software (e.g. Jira, Zendesk, ServiceNow)
Benefits
21 days of PTO (vacation, personal time, whatever you choose to use it for)
Working from home
While most of our teams are based in our NYC, London, and Manchester offices, many of our team members regularly work from home. As a result, we operate with a "remote-first" approach, even when we're physically in the office.
We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up :
Costs Associated with working onsite :
Equal opportunities
Spektrix is an equal opportunities employer. We recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.
Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive. By valuing each person's differences we enable each person to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.
In an effort to help us reduce bias, please do not include a photo on your resume or application.
Salary : $65,000 - $72,000