Administrative Assistant (part-time)

Arrow Service Team is looking for a part-time Administrative Assistant.

Arrow Service Team is a leader in disaster restoration industry in North Dakota, based out of Bismarck, ND. We have built our heritage one project at a time, establishing a reputation for performance, integrity, and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms, or other disasters, we deliver on our promise to provide extraordinary care while serving people in their time of need! Our passion for quality and customer service drives everything we do.

At Arrow, we owe our success to the people and processes. An Administrative Assistant is the supportive force behind both. We are seeking a responsible individual to perform a variety of administrative and clerical tasks. Candidates for this position must be energetic, have strong communication skills, have an outgoing personality, have and impeccable attention for detail, and be well organized. On the job training provided for the right candidate. We look forward to investing in your future! 

Primary Job Responsibilities: 

• Answers and transfers phone calls to appropriate departments/individuals
• Accurately collects customer, loss details, residence, billing, and insurance details for scheduling team
  
• Welcoming and directing walk-in customers and clients
• Invoicing daily sales for our Reconstruction, Mitigation, Contents, and Carpet/Duct teams
• Sending invoices to appropriate parties
• Taking and processing customer payments (in person or by phone)
• Enter vendor bills into Quick Books and image/upload into company software
  
• Notating accounts with progress notes though company software
• Performs other related duties as assigned

Experience and Skills:

• Proficient with Microsoft Office programs (Outlook, Word, Excel, etc.) and have general computer/technology skills
• Ability to multitask, prioritize, and problem solve in a fast-paced environment
• Strong written and verbal communication skills
• Must be very detailed and have time management skills
• Excellent phone skills/etiquette
  
• Excellent customer service skills with the ability to show empathy
• Ability to handle stress and be able to work under pressure while exhibiting emotional control.
  
• Must be dependable

Pay:

• Starting at $16.50 - $18.00 per hour starting, but depends on experience
• 90-day review (eligible for wage adjustment if applicable)
• Annual reviews based off anniversary date (eligible for wage adjustment if applicable)

Schedule:

• 28 to 30 hours per week
• Monday through Friday, 9am - 3:00pm (but flexible)

Education:

• High school or equivalent (minimum)

Physical Demands:

• Lift (minimal) 5-20 lbs.
• Involves sitting/standing/walking
• Occasional crouching/stooping/reaching/kneeling/handling

License/Certification:

• Driver's License (required)
• Reliable transportation to get to/from work

Arrow Service Team started as a small carpet cleaning company in 1979. Over the years, we have grown to over 65 employees and have expanded our services to include fire & water damage restoration, mold removal, trauma, and emergency board-ups. We also continue to clean residential and commercial carpets and HVAC and ductwork. Core family values make Arrow Service Team grow year after year. We pride ourselves in being a local family-owned company. We have a fully trained in-house team of disaster restoration specialists, including water mitigation techs, fire restoration techs, finish carpenters, flooring installers, painters, and carpet and HVAC technicians. With a quality staff, it is easy to understand why we keep expanding our team and reach as the top restoration company in Bismarck-Mandan and surrounding communities. 

To learn more, please visit our website at www.arrowserviceteam.com.

Arrow Service Team is committed to providing a safe, healthy, and productive work environment. Consistent with this commitment, it is the intent of the Company to maintain a drug and alcohol-free workplace. 

Arrow Service Team provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary : $17 - $18