What are the responsibilities and job description for the Customer Service Representative- Temporary position at Arrow Staffing Inc?
Customer Support Representative
Location: Wall Township, NJ
Monday-Friday 7am-3:30pm
Temporary
Ready to take your career to new heights?
Innovation isn’t just part of this role—it’s the passion behind it. We thrive on big ideas, bold solutions, and the power of teamwork. Real progress requires diverse perspectives, strong collaboration, and individual drive. If you're looking for more than just a job—if you're looking to make an impact—then you’re in the right place.
This is your chance to contribute to a world leader in aerospace and defense and help shape a safer, more sustainable future.
About the Role
As a Customer Support Representative, you’ll be the essential link between customers and internal teams. This role is all about managing customer orders, resolving delivery challenges, and building lasting relationships based on trust and responsiveness.
You’ll collaborate closely with sales, program management, and production to ensure every order is executed with precision and every customer stays informed.
What You'll Do
Manage customer purchase orders—placement, modifications, status updates, and issue resolution.
Ensure timely and accurate delivery of products.
Maintain and audit Line of Balance reports to track customer orders.
Communicate proactively with customers regarding potential delays and recovery schedules.
Support internal and external meetings with status updates and escalation management.
Coordinate internally to meet order flow-down requirements and delivery schedules.
Assist with pricing, invoicing, and compliance matters.
Contribute to KPI tracking, identify discrepancies, and drive continuous improvement.
Support production forecasting alignment and update requirements in MRP systems (e.g., M3).
Maintain warranty tracking and support quote generation.
Assist account and program management with various support functions.
Champion safe work practices and contribute to health, safety, and environmental initiatives.
What You Bring to the Team
Education & Experience:
2-year degree or technical certificate preferred.
2–3 years of experience in customer service, preferably in manufacturing, aerospace, or a related field.
Familiarity with MRP systems (such as M3) is a plus.
Skills & Competencies:
Excellent verbal and written communication skills.
Strong analytical abilities; able to interpret technical and contractual information.
Comfort with basic math (e.g., discounts, pricing, percentages).
Ability to confidently communicate with clients and internal teams.
High attention to detail, time management, and problem-solving skills.
Discretion in handling confidential or sensitive information, particularly in defense contracts.
Working Environment
Combination of desk work and walking the production floor as needed.
Office environment with moderate noise levels.
Regular, predictable attendance required.
