What are the responsibilities and job description for the Customer Support Account Manager position at Arrow Staffing Services?
Looking for a role where your research and customer support skills truly matter? Our client is seeking a Customer Support Account Manager to join their stable yet innovative environment, where you'll make a direct impact on customer success and your own career growth. They are a supportive organization that values collaboration and continuous learning perfect for recent college graduates with customer service experience or seasoned professionals seeking meaningful growth.
Position Highlights :
Location : Redlands, CA
Type : Full-Time, Temp-to-Hire
Starting Pay : $20-$26 / hour
Schedule : Monday-Friday, 8 : 00 AM - 5 : 00 PM
What You ll Do :
Manage a high volume of incoming email correspondence, efficiently researching and resolving customer inquiries, directly impacting customer satisfaction.
Conduct thorough research to update and maintain accurate customer records.
Convert emails into cases using leading-edge platforms like Salesforce, and track resolution progress.
Assist with clerical and administrative tasks to support customer service operations.
Process sales orders in SAP to assist internal teams.
Handle simple contracts and purchase order requests related to customer accounts.
Cross-train on various responsibilities to provide backup support as needed.
Take on additional tasks and projects as assigned.
What We re Looking For :
Bachelor s degree in business or a related field.
At least one year of experience in a professional office environment.
Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Experience with SAP and Salesforce is a plus.
Strong analytical and research skills, capable of reviewing and processing large amounts of information.
Exceptional attention to detail and ability to manage multiple tasks efficiently.
Strong verbal and written communication skills.
Ability to work both independently and collaboratively as part of a diverse, inclusive team.
Proven job stability, demonstrating reliability and commitment in previous roles.
Why Join this Company?
Growth Opportunities : We invest in your development with ongoing training, mentorship, and clear pathways for career advancement.
Supportive Culture : Enjoy a modern office, regular team events, and a focus on employee well-being.
If you have a strong commitment to excellence, a detail-oriented mindset, and a passion for supporting customers through diligent research and accurate data management, we encourage you to apply today!
ARROW
Salary : $20 - $26
