The Channel Manager will be responsible for the day to day sales support and customer service activities for assigned Microsoft accounts, territory, or product(s).

What You'll Be Doing:

• Focuses on growing and developing new business, proactively calling and engaging partners to grow sales for assigned accounts and rebuilding or under penetrated and neglected relationships with Arrow customers.
• Focuses on growing and develops new business; proactively calls and engages partners to grow sales for assigned accounts. This position will call on partners; provide product information, and follow-up on quotes to close business for Arrow. Identifies, enables and develops high-potential and non-repeat partners.
• Determines and understands customers’ requirements for Arrow product offerings and services. Translates products and promotions into benefits for a customer. Provides alternative products and solutions. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective manner.
• Leverages Arrow and vendor programs and promotions to progress a transaction through the sales cycle. Manages vendor special pricing programs including; submissions for pricing request and any data or program dependencies, tracking requests for approval, logging of all submissions and results, and notification to the customers of any outstanding or expiring requests. Involves other resources (field, brand, engineering, financing, vendor, etc) to address issues. May use resources such as salesforce.com to accomplish job duties.
• Quote and Order Preparation: Processes quotes for specified customers and/or quote revisions for mass price changes, program changes or part changes. Prepare orders, from quote work if applicable, for submission based on receipt of the customers’ purchase orders ensuring that all required information for accurate processing is included.

What We're Looking For

• In-depth knowledge and experience of Microsoft CSP program
• Knowledge of and experience with Microsoft licensing models
• Knowledge of and experience with the Microsoft incentives program
• 3-5 years of experience selling in the channel is preferred
• Solves complex problems; takes a new perspective using existing solutions
• Works independently; receives minimal guidance
• Acts as a resource for colleagues with less experience
• Uses best practices and knowledge of internal or external business issues to improve products/services or processes
• Typically resolves complex problems or problems where precedent may not exist
• Often leads the work of project teams; may formally train junior staff
• Works independently

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Experience/Education

• Typically requires a minimum of 10-15 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.