What are the responsibilities and job description for the Fraud Investigator 1 (Financial Services) position at Arrowhead Central Credit Union?
Do you enjoy conducting investigations and finding ways to prevent fraud and losses? Are you excited about giving back to your community? If so, we want to talk to you - we are currently looking for Service Superstars to join our Team!
The Fraud Investigator 1 position provides investigative services and creates awareness which serves to reduce risk for the Credit Union and our Members. Manages risk mitigation/loss prevention processes for the credit union through investigations, analysis, and monitoring, ensuring regulatory compliance.
Position hours vary between:
- 8:00 am - 6:00 pm Monday through Friday
- 8:00 am - 2:00 pm Saturday
Essential Functions and Responsibilities
- Personally, provides exceptional Member service; uses Service Standards in every work-related interaction.
- Actively participates in meeting the goals of the department and the Credit Union.
- Protects the Credit Union and each Member by performing each function of the position with the utmost of confidentiality.
- Provides excellent Member service to those Members impacted by potential fraud, ensuring we offer appropriate assistance in a timely manner
- Assists Members over the phone with claims of unauthorized activity on their account; forwards, tracks and follows up on receipt of documents required to begin investigations.
- Tracks and follows up on receipt of documents required to begin investigations.
- Initiates and follows up on correspondences to members and other financial institutions to facilitate investigations and recover funds.
- Expeditiously gathers data and required documentation pertaining to fraudulent activity, and provides a full detailed report to the Compliance Department.
- Assists with monitoring accounts for elder abuse or RED Flag transactions and reporting to the Compliance Department.
- Assists with monitoring for fraud on new accounts, deposits, loans, checks, ACH, Zelle, wires, bill pay, account takeovers, and all other fraud-related activity across the organization.
- Initiates appropriate action when fraud is observed to prevent further loss to the Credit Union and/or the member.
- Assists with monitoring online banking activity, geo tracking, IP addresses, unauthorized online transactions on accounts and tagging activity as needed.
- Assists with reviewing reports and taking action on accounts, cards, or member data found on malicious websites, such as the dark web.
- Manages cases of suspicious activity directed at the Credit Union or its members by accurately inputting data required for the processing of all fraud claims in a timely manner, proactively identifying trends or patterns of activity related to fraud claims and escalating as appropriate, and communicating with leadership regarding irregularities or errors in case handling. Shares investigative findings with business and risk areas.
- Follows industry trends related to bank fraud, and maintains a thorough understanding and demonstrated execution of best practices related to conducting basic fraud investigations.
- Monitors reports and research data of fraud/risk systems to identify risk and loss exposure and takes appropriate action to prevent or limit losses.
- Maintains acceptable caseload through effective time management, ensuring all cases are clearly and accurately documented for future reference.
- Uses sound judgment and all available resources when researching and processing all fraud claims to make well informed decisions when approving or denying a case.
- Adheres to defined procedures and/or controls while identifying and escalating risks and issues in a timely manner.
Benefits Include: (not a complete list)
Wellbeing
- Weekly pay
- 401K Retirement Savings Plan with company match
- Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays
- Paid sick leave (and increases with tenure!)
- Company-provided life insurance at twice your annual salary
- Financial Education Programs
- DoorDash DashPass
Health
- Medical, Dental, and Vision Insurance for part-time and full-time employees
- Modern Health
- Pet Insurance
- Care.com subscription
- Teladoc
Career Development
- Career development opportunities
- Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.
To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.
The pay range for this position is listed below.
Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity.
Pay range
Minimum: $22.66/hour | Midpoint: $28.33/hour | Maximum: $34.00/hour
Experience
Required- 2 year(s): Requires a minimum of two (2) years of experience in financial services, preferably within fraud investigation, loss prevention, or a card services processing environment. Prior credit union experience is a strong plus.
Education
Required- High School or better
Skills
Required- Service Minded
- Analytical Skills
- Basic Math Skills
- Communication Skills
- Computer Skills
- Multi-tasking
- Problem Solver/Solution Seeker
Behaviors
Required- Thought Provoking: Capable of making others think deeply on a subject
Salary : $23 - $34
