What are the responsibilities and job description for the Automotive Sales BDC Manager position at Arrowhead Honda?
NOW HIRING EXPERIENCED AUTOMOTIVE SALES BDC / INTERNET MANAGER!
Benefits
- Medical & Dental Insurance
- Flexible Spending Accounts
- Growth Opportunities
- Company Paid Life Insurance
- Voluntary Life Insurance
- Short/Long Term Disability
- Employee Assistance Program
- Employee Discount Program
- 401(k) w/ Employer Match
- Sales, Service & Management Training
Responsibilities
- Report to dealership management and Internet Director while assisting sales team with internet leads.
- Answer and analyze all inbound leads and work with customer
- Answer all incoming phone calls to schedule appointments
- Log all customer information/comments into CRM
- Respond promptly (within 10 minutes) to internet leads and contact customer by phone
- Contact customers using outbound scripts to schedule appointments for sales
- Schedule all future contact as needed
- Reschedule no-show customer appointments
- Generate emails and phone calls according to contact timelines
- Knowing your new / used car inventory
- Forward all customer concerns to Internet Director and follow-up
Qualifications
- AutoAlert, AutomotiveMastermind and other acquisition tool experience a PLUS
- Drive Centric CRM and other A.I. tool experience a PLUS
- Customer service phone management experience required
- Automotive BDC experience a MUST!
- Must have strong customer service acumen
- Excellent conversational skills
- Must enjoy working with other professionals in a very friendly and team oriented environment
- Must be on time
- Able to work any shift that has been assigned. Must be flexible with your schedule – i.e. nights, weekends, holidays
- Must be able to handle heavy phone contact
- Ability to work multiple software applications
Job Type: Full-time
Pay: $60,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
Experience:
- Auto Sales BDC: 1 year (Required)
Work Location: In person
Salary : $60,000 - $95,000
