BDC Receptionist

Position: BDC Receptionist
Employment: Full-time, hourly
Location: Phoenix, AZ
Start Date: ASAP

About Us:

Courtesy Automotive Group is a family-owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients. 

Job Summary:
We are seeking an organized and customer-focused BDC Receptionist to join our team at Courtesy Chevrolet As the first point of contact for our customers, you will play a crucial role in creating a positive and welcoming experience. This position supports the dealership's Business Development Center (BDC) by handling inbound and outbound communications, scheduling appointments, and ensuring seamless customer service.

At Courtesy, we see this role as a stepping stone to growth within our organization. With hard work and dedication, this position offers the opportunity for advancement to a BDC Agent, where you’ll play a more integral role in sales and service operations.

Key Responsibilities:

• Answer incoming phone calls and emails promptly and professionally, directing inquiries to the appropriate department.
• Manage appointment updates for service departments to ensure efficiency and maximize customer satisfaction.
• Conduct outbound follow-up calls, assist service advisors in relaying information to customers, and follow up on missed appointments.
• Maintain accurate customer records in the dealership's CRM system.
• Provide information to customers regarding dealership services, promotions, and events.
• Collaborate with service managers and service teams to support customer needs and optimize operations.
• Perform general administrative tasks such as filing, data entry, and maintaining an organized front desk area.

Qualifications:

• High school diploma or equivalent required.
• Previous receptionist or customer service experience, preferably in an automotive setting, is a plus.
• Strong communication skills (verbal and written) and a customer-oriented attitude.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.
• Bilingual skills (Spanish/English) are a plus but not required.

What We Offer:

• Competitive compensation.
• PTO and sick time.
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company-sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.

Apply With Us:

If you are ready for a rewarding career and opportunities for career growth and advancement, then consider joining the Courtesy Automotive Group family. Be a part of a winning team and outstanding culture, apply with us today.

Courtesy Automotive Group is an equal opportunity employer and maintains a drug and alcohol-free workplace. We are committed to fostering an inclusive workplace where all individuals are valued, respected, and provided with equal growth opportunities, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.