Front Desk/Guest Service Representative

Position Overview:

To ensure maximum room revenues and guest satisfaction are attained by providing efficient and courteous Front Desk Service.

Essential Functions:

• Registers and processes guests promptly upon arrival to ensure guest satisfaction.
• Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
• Accepts responsibility for accurately maintaining a cash bank.
• Processes checkouts in a timely and efficient manner.
• Reconciles daily posting and transactions; submits a balanced deposit.
• Completes deposit log with witness.
• Demonstrates a working knowledge of all services and facilities of the hotel and local area to effectively assist hotel guests.
• Issues safe deposit boxes to guests upon request according to standard operating procedure.
• Properly processes guest mail, messages, and packages to ensure receipt of same by guest.
• Thoroughly understands and adheres to all established proper credit, check cashing, and cash handling and inventory control policies and procedures to minimize exposure to loss of revenue.
• Ensures all guests establish credit upon check-in.
• Monitors guest accounts to ensure adherence to hotel credit limits.
• Reviews, records, and reconciles discrepancies between registration information and computer/room rack records.
• Demonstrates the effective utilization of room rates and promotional programs to achieve maximum occupancy and average rate.
• Utilizes appropriate suggestive selling techniques.
• Adheres to rate control procedures based on availability and forecasted occupancy.
• Receives and processes reservations accurately to ensure guest satisfaction.
• Identifies and records group and transient business codes.
• Identifies and records special billing instructions.
• Identifies commissionable reservations and secures required information.
• Records and processes deposit information.
• Identifies and records requests for special accommodations and suites.
• Maintains correspondence file by date of arrival.
• Reviews all reservations and assigns rooms based on availability, special requests and hotel promotions to ensure guest satisfaction and maximize room revenues.
• Assists all guests in a sincere and courteous manner consistent with Hotel culture of Service Training.
• Demonstrates a working knowledge of all hotel safety and security procedures required to maintain a secure and safe environment for employees and guests.
• Prepares reports, as requested, to develop a more informative database for improved management decision-making and critical evaluation of work activities.
• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate.
• Answers phones at front desk according to established procedures.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and part-day rooms.
• Provides the accounting department with necessary information to ensure travel agent commissions are paid promptly and accurately.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Files room key cards.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Coordinates guest room maintenance work with the maintenance department.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Other duties as assigned.

Other:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.

Upon employment, all employees are required to full comply with Arrowwood Resort Management rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Qualifications:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.

Education: High School Diploma or GED required. Some college preferred.

Experience: One year past audit or front desk experience preferred

• Must project a neat, clean professional appearance.
• Must be self-motivated.
• Must be committed to the highest standards of hospitality and express a sincere interest in the needs and comfort of guests.
• Must be extroverted, sales oriented and able to consistently project a positive attitude and pleasant personality.
• Should be willing to assist others and be able to work as a team member toward common goals of the hotel.
• Must be a bright, alert individual who is able to assume responsibility and exercise sound judgment.
• Should be able to perform multiple activities with speed and accuracy and adapt easily to fast paced, changing conditions.
• Should be detail-oriented and follow through.
• Should be a flexible person and possess an even temperament.
• Must be able to comprehend basic accounting principles, operate computer and property management system software, possess an aptitude with figures, and be able to handle clerical duties such as filing and logging.
• Must be honest and able to handle cash responsibilities.
• Must be a dependable person who is able to work a flexible schedule.
• Must be articulate and able to communicate effectively with others.

Physical Requirements:

• Must be able to stand for up to 8 hours.
• Requires walking to and from various areas within the department as well as other departments throughout the building.
• Requires bending down and picking up supplies. Able to lift 35 lbs. occasionally.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Alexandria, MN 56308: Relocate before starting work (Required)

Work Location: In person

Salary : $16