What are the responsibilities and job description for the Resort General Manager position at Arrowwood Resort and Conference Center?
Job Description: Resort General Manager
Location: Arrowwood Resort, Alexandria, MN
Position: Resort General Manager
Employment Type: Full-Time
About Us:
Arrowwood Resort is a premier resort destination in Alexandria, MN, offering outstanding accommodations, recreation, dining, and event spaces. With a commitment to providing exceptional guest experiences, we are seeking a dynamic and experienced Resort General Manager to lead our team and drive the resort’s continued success.
Position Summary:
We are looking for a highly skilled and motivated Resort General Manager with a strong background in sales, marketing, and resort operations. The ideal candidate will have a an extensive resort management experience and a proven track record of increasing revenue, enhancing guest satisfaction, and optimizing resort performance. This role requires strategic leadership, hands-on management, and a customer-focused approach.
Key Responsibilities:
- Oversee all aspects of resort operations, including guest services, food & beverage, housekeeping, maintenance, and recreational facilities.
- Develop and implement effective sales and marketing strategies to increase occupancy, revenue, and brand recognition.
- Lead, mentor, and manage department heads and staff to maintain high service standards and operational efficiency.
· Ensure exceptional guest satisfaction by maintaining high-quality service levels and addressing any concerns promptly.
· Monitor financial performance, develop budgets, and implement cost-control measures to maximize profitability.
- Ensure compliance with health, safety, and regulatory standards.
- Foster relationships with corporate partners, event organizers, and travel agencies to drive business growth.
- Maintain a strong presence in the local and regional community to promote the resort’s brand and services.
- Analyze guest feedback and market trends to continuously improve service offerings.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master’s preferred).
- Minimum of 10 years of experience in the hospitality industry, with at least 5 years in senior leadership / General Manager role
- Extensive experience in sales, revenue management, and marketing within the resort or hotel industry.
- Proven ability to lead large teams, manage multi-department operations, and drive business performance.
- Strong knowledge of resort operations, budgeting, forecasting, and financial analysis.
- Exceptional interpersonal and communication skills with the ability to build relationships with guests, staff, and business partners.
- In-depth knowledge of the latest trends and technologies in hospitality sales and marketing.
Skills:
- Leadership and team development.
- Sales strategy development and execution.
- Strong financial acumen and operational efficiency.
- Customer-focused with a commitment to delivering exceptional experiences.
- Strategic thinking and problem-solving.
- Proficiency in property management systems (PMS) and other resort management software.
Benefits:
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Employee discounts on resort services.
- Professional development and career growth opportunities.
How to Apply:
If you are an experienced hospitality leader with a passion for delivering exceptional guest experiences, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and leadership achievements to Jobs@arrowwoodresort.com
Arrowwood Resort is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $85,000.00 - $95,000.00 per year
Ability to Commute:
- Alexandria, MN 56308 (Required)
Ability to Relocate:
- Alexandria, MN 56308: Relocate before starting work (Required)
Work Location: In person
Salary : $85,000 - $95,000
