Medical Office Manager, Primary Care Clinic

Job Title: Medical Office Manager, Primary Care Clinic and Clinical Research Facility

Schedule: Full-time; salary

Benefits

• Performance-based bonuses
• Healthcare, dental, and other insurance benefits available
• Paid time off and holidays
• 401(k) plan
• Continuing education opportunities to support professional growth

Culture and Core Values

At Arroyo Vista Family Medicine, we are committed to fostering a positive, collaborative, and innovative environment where every team member feels valued, empowered and motivated to reach their full potential. As the Medical Office Manager at Arroyo Vista Family Medicine, we expect you to embody and promote our Core Values:

• Commitment to the Community
• Collaboration and Continuous Improvement
• Efficiency and Sustainability

Job Overview
We are seeking a dynamic and highly organized leader to manage and motivate staff as well as oversee the daily administrative operations of a busy and growing medical practice. The ideal candidate will possess a strong background in proactive communication and staff engagement, ensuring the practice runs efficiently while providing quality care and high levels of patient satisfaction. This role requires excellent communication skills, an understanding of healthcare regulations and the revenue cycle, and the ability to develop and manage staff effectively through optimizing workflow, coaching, mentoring, and performance management.

Key Responsibilities:

• Provide Positive and Energetic Leadership: The most important role and responsibility of the Medical Office Manager at Arroyo Vista Family Medicine is to cultivate a positive and motivational workplace environment for staff on all levels.
• Human Resources and Personnel Development
• Communication and Reporting
• Office Operations
• Financial Management
• Patient Support
• Compliance
• Marketing and Growth
• Technology Management

Qualifications:

Character Traits / Skills:

• Highly effective at observing and maintaining attention to detail to identify and address potential issues, ensure accuracy, and maintain high standards
• Capable remaining calm, using good judgement, and making sound decisions even under pressure or during stressful situations
• Highly organized and able to multitask, prioritize, and manage time effectively in a fast-paced environment
• Highly proficient at taking initiative to set goals, create plans, organize, prioritize, and converting plans into action
• Experienced at leading and directing the work of others by motivating and empowering staff to higher levels of performance
• Highly skilled in measuring staff performance, subjectively and objectively. Proficient in giving direct feedback in a compassionate and supportive manner that is firm, fair, and consistent
• Capable of continually evaluating staff morale and taking appropriate actions to encourage and build up the team
• Has exceptional communication and interpersonal skills with the ability to establish rapport with a wide range of people including patients, medical providers, office staff, upper management, and outside entities
• Able to maintain a positive and growth mindset with an ability to accept feedback and willingness to improve
• Capable of maintaining a professional demeanor at all times as a brand ambassador both in and outside of the office
• Able to communicate with Spanish-speaking patients and vendors as needed, strongly preferred

Experience:

Required:

• 3 years of experience in leadership or management role, preferably in a startup or growing business environment

Preferred (An aptitude and desire to learn these areas will be considered in lieu of experience):

• Experience in clinic front-end processes (credentialing, healthcare billing, coding, and insurance processes)
• Knowledge of CPT and ICD-10 coding procedures and be familiar with Medicare and commercial insurance billing procedures

Education:

• Bachelor’s Degree is highly preferred (appropriate experience may be substituted for educational requirements)

Software:

Required:

• Skilled in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly

Preferred (An aptitude and desire to learn these areas will be considered in lieu of experience):

• Proficient in practice management software and use of electronic medical record systems
• Experience with QuickBooks online

Working Conditions & Physical Requirements

• Medical office/clinic environment; exposure to infectious diseases, bodily fluids, toxic substances, medicinal preparations, and other conditions common to a clinic environment.
• Requires prolonged sitting/standing, use of computer, some bending, stooping and stretching
• Able to meet the attendance requirements of the position and adhere to the company attendance policy
• Able to travel to trainings/meetings and run company errands as needed
• Able to assist the patients in the event of an emergency

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Job responsibilities, location, work hours, etc., may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k) matching
• Employee discount
• Life insurance
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• medical practice management: 1 year (Preferred)

Ability to Relocate:

• Harlingen, TX 78550: Relocate before starting work (Required)

Work Location: In person