Collections Representative

We are actively looking for Collections Representatives to join our team in Jacksonville to help support one of our biggest clients!! Start earning a competitive hourly wage plus Monthly Bonus Incentives (after 90 days), and work with a great team in a positive and fun work environment!!

Come call ARS home.

ARS helps customers resolve their overdue accounts with dignity, transparency, and recognition of each individual’s financial situation. As a Call Center Agent you will be the lifeline of the company, working with customers in their financial situation and identifying the best means of recovery by negotiating payment terms with empathy, professionalism, and tact. Join an experienced team of professionals and work in a team environment helping customers resolve their delinquent accounts over the phone. Sharpen your communication and negotiation skills and stay productive throughout the day. This position will be worked at our office location at 7960 Baymeadows Way in Jacksonville.

ARS is dedicated to fostering an environment that appreciates humanity. ARS respectfully promotes cultural awareness and treats everyone with kindness. As a method to increase cultural competency, ARS:

• provides education on diversity, equity, and inclusion,
• promotes various ethnic events, and
• sponsors the development of Employee Business Resource Groups (EBRGs) to cultivate inclusiveness while ensuring that all team members thrive.

ARS is passionately driven to solve complex challenges involving diversity and inclusion.

JOB RESPONSIBILITIES:

· Initiate or handle incoming calls with customers by phone

· Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions

· Determine reason for delinquency to secure payment while building rapport

· Educate customers on account terms and alternate payment programs and methods

· Negotiate and offer solutions for repayment that best suits the consumer and the business

· Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up

REQUIREMENTS:

· Ability to successfully pass criminal background, along with a drug screen.

· Ability to reliably work 8-hour shift, base schedule of Monday-Friday 8:00am to 4:30pm during Training, and 8:30am to 5:30pm with one 10am to 7pm shift weekly, and one half-day Saturday per month.

· Must have a high school diploma or GED

· Proficiency with Windows and moderate typing skills

· Ability to think critically and problem solve, quickly learn new things and strong individual drive and competition or achievement driven

JOB BENEFITS:

At ARS we enjoy 8 paid holidays to spend with your family and friends, including the day after Thanksgiving. Full benefits that include medical, dental, vision and 401k. Eligible employees begin to accrue PTO hours per the scheduled rates beginning with the first pay period. A business casual dress code, as long as its professional; dress comfortably and with your own style. Wellbeing initiatives and daily motivation through our social media platforms. Start with a friend and enjoy the perks of our employee referral program.

DISCLAIMER:

ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.

ARS National Services. Be MORE.

Job Type: Full-time

Pay: $33,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location

Salary : $33,000