Entry Level Contact Initiator

ARS currently has a work from home position open for a Contact Initiator in the Jacksonville area. The schedule consists of Monday-Friday, 8am to 5pm or 9am to 6pm with an occasional Saturday shift from 9am to 1pm.

ARS utilizes a dialing platform which requires an Entry Level Contact Initiator to launch each call to be dialed. The Entry Level Contact Initiator is responsible for clicking a dialogue box on the computer screen, for a particular telephone number to be dialed. If the clicker agent fails to click on the dialogue box, the call will not be placed. The strategy is dictated by the Contact Manager and then each call will be delivered with an automated algorithm to each frontline Account representative to service.

This role will be performed remotely. The successful candidate MUST live within the Jacksonville, FL or Houston, TX area.

Essential Duties

• Responsible for clicking a dialogue box on the computer screen using a mouse. Functions for mouse movement are point, select and click.
• Ability to sit and work in front of a computer for 3-4 hours at a time.

Competencies

Organization

• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Communicates Effectively – Clearly communicates messages through appropriate channels and listens to understand and respond.
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations.
• Self-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Position Specific

• Foster Teamwork - Build relationships with internal teams to support organizational goals.
• Manage Change – Ensuring requested and needed changes are properly and timely implemented.
• Manage Self Performance – Set clear goals and expectations for oneself, enlist feedback from others to ensure these are in alignment with ARS’s goals and expectations.
• Results Oriented - The ability to focus on the desired result of one's own or one's unit's work, focusing effort on the goals, and meeting or exceeding them

Technical and/or Functional Skills & Knowledge

• Basic computer skills
• Detail oriented, professional attitude, reliable and dependable

Qualifications:

• Must be flexible regarding scheduling in order to meet the needs of the team
• High school diploma required
• Must be able to successfully pass ARS’s background investigation.

Work Environment

While performing the duties of this job, the employee may be seated continuously and sedentary the majority of the workday. This position is currently work from home. This position routinely uses standard office equipment such as computer, headset, and voice over IP.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to use hands and fingers to handle, feel or operate office equipment such as computers, phones and photocopiers; and have moderate reach with hands and arms. The employee is regularly required to talk and hear, sit and see in order to perform close-up computer work and phone equipment, and requires close-up vision and color recognition.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $13.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• Day shift

Location:

• Jacksonville, FL (Required)

Work Location: Remote

Salary : $13