Contact Initator Entry Level

 Job Summary

ARS utilizes a dialing platform which requires an Entry Level Contact Initiator to launch each call to be dialed. The Entry Level Contact Initiator is responsible for clicking a dialogue box on the computer screen, for a particular telephone number to be dialed. If the clicker agent fails to click on the dialogue box, the call will not be placed.  The strategy is dictated by the Contact Manager and then each call will be delivered with an automated algorithm to each frontline Account representative to service.

Essential Functions

•  Responsible for clicking a dialogue box on the computer screen using a mouse.  Functions for mouse movement are point, select and click.
•  Ability to sit and work in front of a computer for 3-4 hours at a time.

Skills & Knowledge

• Basic computer skills
• Detail oriented, professional attitude, reliable and dependable

Competencies

• Communication- Ability to clearly and professionally communicate.
• Teamwork - Ability to work with others toward a shared goal.
• Action Orientated- Enjoys working hard.                                                                                           

Work Environment  (Call Center):

While performing the duties of this job, the employee regularly works in a climate-controlled setting, seated continuously and is sedentary the majority of the work day. This position is in a call center with moderate to high noise levels & frequent foot traffic. This position routinely uses standard office equipment such as computer, phones and photocopiers. Work area stations and cubicles are close in proximity to others, in.

This role is Work from Home

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to use hands and fingers to handle, feel or operate office equipment such as computers, phones and photocopiers; and have moderate reach with hands and arms. The employee is regularly required to talk and hear, sit and see in order to perform close-up computer work and phone equipment, and requires close-up vision and color recognition.

Reasonable Accommodations

Reasonable accommodations may be provided by ARS National Services Inc. to enable individuals with disabilities to perform essential functions, as defined per Company policy.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.