What are the responsibilities and job description for the Nonprofit Salesforce Administrator position at Art and Wellness Enterprises?
Art and Wellness Enterprises (AWE) is a professional services organization supporting non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges Foundation, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute.
Job Description:
Position: Nonprofit Salesforce Administrator
Reporting to: Associate Vice President, Technology
Location: Bentonville, AR
Job Summary:
Reporting to the AVP of Technology, the Salesforce Administrator plays a critical role in managing and optimizing our Salesforce ecosystem to support key organizational functions, including grant management, fundraising, program management, and business operations. This role is responsible for the day-to-day configuration, maintenance, and continuous improvement of our databases, ensuring they align with business needs and drive efficiency.
Acting as a technical project manager, administrator, and Salesforce analyst, the Salesforce Administrator will work closely with cross-functional teams to identify, develop, and deploy new business processes. This position is 100% dedicated to advancing our mission, leveraging technology to enhance operations and maximize impact.
Key Responsibilities:
- Serve as the primary system administrator for all Salesforce environments within the organization, ensuring optimal performance, security, and functionality.
- Leverage data strategically to support and enhance the organization’s mission, improving decision-making and operational efficiency.
- Manage core administrative tasks, including user account maintenance, page layout modifications, report and dashboard creation, and field configurations.
- Gather, analyze, and implement system improvements by collaborating with stakeholders to understand business needs and optimize Salesforce functionality.
- Automate workflows and processes using Salesforce tools such as Flow, Process Builder, and Validation Rules to enhance efficiency and reduce manual effort.
- Oversee and maintain integrations with third-party applications, managing less complex integrations internally while coordinating with external consultants for larger projects.
- Research, install, and maintain AppExchange solutions for event management, mass email, document merging, and other essential functions.
- Develop and deliver training programs to empower users across the organization, fostering a culture of Salesforce proficiency and adoption.
- Maintain thorough documentation of customizations, configurations, and system updates to ensure consistency and knowledge-sharing.
- Plan for and execute system upgrades, seasonal releases, and long-term platform improvements to keep Salesforce aligned with evolving business needs.
Qualifications Required for Your Success:
- 2 years of experience as a Salesforce Administrator.
- Proven track record of successfully completing projects and articulating complex business processes.
- Strong project management skills with the ability to handle multiple priorities, meet deadlines, and maintain a positive, solution-oriented approach.
- Excellent verbal and written communication skills, with the ability to engage effectively across all levels of the organization.
- Ability to evaluate, prioritize, and reconcile information from multiple sources, ensuring thoughtful decision-making and conflict resolution.
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Strong understanding of Salesforce best practices, functionality, and customization, including building custom apps, objects, formula fields, processes, and views.
- Ability to assess the impact of new requirements on Salesforce and its integrations.
- Experience managing Salesforce configurations, automation, and workflow improvements.
- Demonstrated ability to quickly master new technology and adapt to evolving tools and processes.
- Salesforce Admin Certification preferred; Salesforce for Nonprofits Consultant Certification a plus.
Additional Helpful Experience Includes
- A trusted colleague who exhibits humility, integrity, and exercises sound judgement.
- Relentless in the pursuit of excellence and continuous improvement, with demonstrated experience in developing team members and enhancing adherence to and use of processes, systems and platforms to increase operational efficiency. Ideal candidates will know how to empower others to make a difference.
- A passion to serve in a way that demonstrates respect and care for staff, exceeds expectations and has fun along the way.
- Recent experience in whole organization system modernization and/or replacement effort
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: In the work environments described below, position requires utilizing a computer and telephone for prolonged periods of time, interpersonal and written conversation with others, transporting (up to 50 lbs.).
Work Environment: Work will be performed in an office environment, outside, classrooms, computer labs, and in museum spaces. The noise level in the work environment is usually low to moderate. Reasonable accommodations may be reviewed and evaluated in the case of exhibitions exceeding noise levels. Some overnight travel may be necessary.
