What are the responsibilities and job description for the Operations Clerk-III position at Artech LLC?
Position Details :
Job Title : Operations Clerk-III / Catering Local Field Operator / Catering Captain
Location : Hybrid (New York City)
Duration : 6 Months contract
Job ID : #25-36605
Overview :
This role will provide local support for Catering Golden Market orders and support the ordering and delivery experience for our clients.
They will provide
A concierge order experience
Merchant order management and rapid mx acquisition and
In person delivery support.
Impact :
This role will be responsible for the execution and success of our highest priority orders.
They will support our corporate catering clients and their order needs to ensure we hit our quarterly GOV goals.
Level : TBD
Key Responsibilities :
Concierge order experience (EOQ : ~25 orders per week per person)
Coordinate orders with clients
Build catering orders for external approval
Place orders and support order adjustments Merchant order management and rapid acquisition (EOQ : ~15 orders per week per person)
Coordinate orders with merchants that fall outside the scope of our existing product Work with mx to ensure orders meet clients needs (e.g. enough food)
Enable catering orders from merchants not previously onboarded into our LO program Delivery Support (EOQ : ~5 orders per week per person)
Client facing representative of Doordash and accompany Dashers to high stakes orders to ensure things go smoothly
Provide support above and beyond the scope of dashers (e.g. purchase utensils last minute)
Support training and onboarding new dashers into our catering program Core Job Requirements
Client facing experience (restaurant, catering, or account management experience is a plus)
Ability to solve problems on the fly and get to a desired outcome
Strong work ethic, flexible schedule, and a bias towards action
Strong written and communication skills
Detail oriented with an eye for design (e.g. order set up and menu presentation)
Regards,
Rashmi Singh
Technical Recruiter
Cell : 650.984.6130
Email : Rashmi.Singh@artech.com
LinkedIn : Rashmi Singh | LinkedIn
360 Mt. Kemble Avenue, Suite 2000, Morristown, NJ 07960
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