What are the responsibilities and job description for the Operations Clerk-III position at HireTalent?

Job Title : Operations Clerk (Catering Captain)

Location : New York, NY

Duration : Months on W

Job :

Catering Captain - New York City

Role Overview :

This role will provide local support for Catering Golden Market orders and support the ordering and delivery experience for our clients.

They will provide...

A concierge order experience

Merchant order management and rapid MX acquisition

In person delivery support.

Impact :

This role will be responsible for the execution and success of our highest priority orders.
They will support our corporate catering clients and their order needs to ensure we hit our quarterly GOV goals.

Level : TBD

Key Responsibilities :

Coordinate orders with clients.

Build catering orders for external approval.

Place orders and support order adjustments

Merchant order management and rapid acquisition

EOQ : ~ orders per week per person)

Concierge order experience (EOQ : ~ orders per week per person)

Coordinate orders with merchants that fall outside the scope of our existing product

Work with MX to ensure orders meet clients needs ( enough food)

Provide support above and beyond the scope of dashers ( purchase utensils last minute)

Support training and onboarding new dashers into our catering program

Client facing representative of and accompany Dashers to high stakes orders to ensure things go smoothly.

Core Job Requirements :

Client facing experience (restaurant, catering, or account management experience is a plus)

Ability to solve problems on the fly and get to a desired outcome

Strong work ethic, flexible schedule, and a bias towards action

Strong written and communication skills

Detail oriented with an eye for design ( order set up and menu presentation

Enable catering orders from merchants not previously Onboarded into our LO program Delivery Support (EOQ : ~ orders per week per person)

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